Jolene James
Gallatin,TN
Summary
Proven Resource Assistant at Sumner County Schools, adept in behavior management and fostering strong relationships, significantly enhanced student support and learning environments. Skilled in using data collection for informed decision-making, demonstrating a calm demeanor and effective communication. Continuously pursued professional development to stay abreast of educational best practices, contributing to a respectful and achievement-oriented classroom culture.
Overview
14
14
years of professional experience
Work History
Resource Assistant
Sumner County Schools
01.2017 - Current
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
- Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.
- Enhanced student support by delivering one-on-one and small group assistance in various subjects.
- Supported special education teachers in implementing accommodations and modifications for students with diverse learning needs.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Implemented behavior management techniques effectively to maintain a structured learning environment conducive to student success.
- Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.
- Promoted a respectful classroom culture by modeling appropriate behavior and reinforcing positive interactions among peers.
- Supported school initiatives by participating in professional development opportunities and collaborating with colleagues on best practices for student growth and achievement.
- Assisted teachers in the development of engaging lesson materials aligned with curriculum standards for various subject areas.
- Tailored lesson plans for students with emotional and cognitive disabilities.
- Assisted in the administration of standardized testing, ensuring accurate assessment of student performance levels.
- Administered tests and assessments to evaluate student progress and performance.
Optometric Technician
Green Eye Center
08.2016 - 01.2017
- Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
- Managed administrative duties with phone reception, appointment scheduling and payment processing.
- Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
- Improved patient care by conducting comprehensive visual pre-testing procedures.
- Performed ocular health assessments to aid optometrists in identifying potential eye-related conditions early on.
- Assisted optometrists in providing accurate diagnoses through precise measurements using specialized equipment.
- Assisted with dilating patients or using eye medications when directed by optometrist.
- Expanded practice capabilities by staying up-to-date on industry advancements through regular continuing education courses.
- Gathered patient histories, took measurements and completed diagnostic tests as part of detailed ophthalmic evaluations.
- Cleaned or sterilized ophthalmic or surgical instruments.
- Serviced, repaired and maintained ophthalmic equipment to keep instruments and tools in good condition.
Legal Secretary
Aubrey Givens And Associates
12.2009 - 03.2011
- Maintained strict confidentiality of sensitive information to protect client privacy and uphold professional ethics.
- Facilitated communication between clients and attorneys, ensuring prompt responses to inquiries.
- Arranged for delivery of legal correspondence to clients, witnesses, and court officials.
- Organized files for court proceedings.
- Answered and directed calls using multi-line switchboard.
- Organized and maintained an efficient electronic filing system for easy access to critical documents and data.
- Received and placed telephone calls to clients and prospective clients.
- Provided exceptional customer service when greeting clients and answering phone calls, fostering a welcoming environment.
- Managed multiple high-priority tasks simultaneously, meeting all deadlines while maintaining a high level of accuracy.
- Prepared legal correspondence and wrote professional letters for legal assistants and attorneys.
- Assisted in drafting legal documents such as pleadings, motions, and briefs, contributing to successful case resolutions.
- Filed documents with courts on behalf of attorney.
- Transcribed legal documents and phone conversations.
- Scheduled all appointments, appearances and briefings.
Education
Associate of Science - Teaching
Volunteer State Community College
Gallatin, TN05.2024
Skills
- Behavior Management
- Autism Spectrum Knowledge
- Relationship Building
- Effective Communication
- Helping Students with Special Needs
- Small Group and Individual Assistance
- Calm and Patient Demeanor
- Data Collection
- Classroom support
- IEP familiarity
- CPR and First Aid
Support Staff of the Year Sumner County Schools 2023-2024
Winning Support Staff of the Year at Sumner County Schools is a prestigious honor that recognizes the hard work and dedication of individuals who go above and beyond in their roles. This award is not given lightly, as it requires a high level of excellence in job performance, teamwork, and overall impact on the school community.
The recipient of this award must demonstrate exceptional skills in communication, problem-solving, and collaboration with both students and colleagues. They must also show a commitment to continuous improvement and professional development, as well as a willingness to take on new challenges and responsibilities.
Being named Support Staff of the Year is a testament to the recipient's unwavering dedication to the success and well-being of students. It is a recognition of their positive attitude, strong work ethic, and ability to inspire others to do their best every day.
In conclusion, winning Support Staff of the Year at Sumner County Schools is an achievement that reflects not only individual excellence but also the collective efforts of a supportive school community. It serves as motivation for others to strive for greatness in their own roles and contribute positively to the educational environment.
Timeline
Resource Assistant
Sumner County Schools
01.2017 - Current
Optometric Technician
Green Eye Center
08.2016 - 01.2017
Legal Secretary
Aubrey Givens And Associates
12.2009 - 03.2011
Associate of Science - Teaching
Volunteer State Community College
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