Apollo
Jolene Johnson
Wisconsin Rapids,WI
Summary
Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder. Travel professional prepared for this role with background in creating customized travel experiences and managing client needs. Proven ability to deliver high-quality service and build lasting relationships. Known for teamwork and adaptability, ensuring smooth operations in dynamic environments. Key skills include itinerary planning, client consultation, and problem-solving.
Overview
15
15
years of professional experience
Work History
VIP Travel Counselor
Amex Global Business Travel
10.2023 - Current
- Arranged travel accommodations for families, administration and executives.
- Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians, and business executives.
- Maintained detailed records of client interactions and transactions, ensuring a seamless experience for returning customers.
- Managed complex travel arrangements, including multi-city flights, accommodations, and transportation logistics.
- Monitored global events that could impact client travels and proactively communicated relevant updates.
- Arranged and monitored private jets, coordinated catering, arranged private ground transportation
- Managed high-pressure situations while maintaining a professional demeanor, ensuring seamless event execution.
- Coordinated effectively with security personnel to safeguard the well-being of VIP guests during high-profile events.
- Improved overall guest satisfaction by anticipating needs proactively and offering personalized solutions for individual preferences.
Reservations and Personal Assistance Agent/Team Leader
AIG/Travel Guard International
12.2009 - 05.2015
- Evaluated staff performance for a team of eight and provided coaching to address inefficiencies.
- Provided reporting for forecast analysis and reporting in support of decision-making.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Educated staff on organizational mission and goals to help employees achieve success.
- Developed and implemented individual care plans tailored to needs of each client.
- Implemented automated office systems, optimizing client, and data communications as well as records management.
- Arranged travel accommodations for groups, couples, executives, and VIP clients.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
Corporate Travel Agent
Fox World Travel
06.2010 - 02.2015
- Exchanged and ticketed airline tickets for multiple airlines / Process and file refunds
- Maintained accurate and quality call monitors
- Maintained highest productivity numbers in department
- Service calls for online website support and navigation
- Advised customers on necessary travel documents and visa requirements to successfully reach planned destination.
- Implemented automated office systems, optimizing client, and data communications as well as records management.
- Assisted clients with flight changes and cancellations to minimize travel disruptions.
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
- Cross trained within company for additional departments: Online service calls, VIP travel desk, International travel desk, Online Q's, Quality fulfillment
Education
Bachelor of Science - Dietetics
University Of Wisconsin Stevens Point
Stevens Point12.2020
Skills
- Analytical Thinking
- Coaching and Mentoring
- Smart Goals
- Verbal and Written Communication
- Leadership
- Attention to Detail
- Travel Knowledge, Global Destinations
- Organization
Software
Galileo
Sabre
SalesForce
Timeline
VIP Travel Counselor
Amex Global Business Travel
10.2023 - Current
Corporate Travel Agent
Fox World Travel
06.2010 - 02.2015
Reservations and Personal Assistance Agent/Team Leader
AIG/Travel Guard International
12.2009 - 05.2015
Bachelor of Science - Dietetics
University Of Wisconsin Stevens Point
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