Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jolene Kilpatrick

Sparks,NV

Summary

Dynamic and detail-oriented professional with extensive experience at U.S. Bank and Starbucks. Proven expertise in money handling and deposit management, ensuring accuracy and minimizing discrepancies. Recognized for exceptional customer service and building rapport, leading to increased repeat business and a loyal clientele. Committed to maintaining professionalism and fostering positive team environments.

Overview

6
6
years of professional experience

Work History

Bank Teller

U.S. Bank
02.2021 - 05.2022
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
  • Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
  • Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.

Barista

Starbucks
10.2020 - 09.2021
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Increased repeat business by providing exceptional customer service and building rapport with patrons.
  • Fostered loyal customer base by remembering regulars' orders and preferences, making them feel valued.
  • Managed inventory levels to ensure all necessary supplies were always available, preventing any service delays.

Assistant Manager

Starbucks in Smiths
08.2018 - 08.2020
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Generated repeat business through exceptional customer service.

Barista

Starbucks at Safeway
01.2016 - 07.2018
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Operated espresso machines and commercial coffee brewers to create beverages.

Education

GED -

Ceres High School
Ceres, CA
06-1993

Skills

  • Attention to detail
  • Professionalism and courtesy
  • Money handling
  • Deposit and withdrawal management

Languages

Spanish
Native or Bilingual

Timeline

Bank Teller

U.S. Bank
02.2021 - 05.2022

Barista

Starbucks
10.2020 - 09.2021

Assistant Manager

Starbucks in Smiths
08.2018 - 08.2020

Barista

Starbucks at Safeway
01.2016 - 07.2018

GED -

Ceres High School

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