Jolene Kucko
Tucson,AZ
Summary
Accomplished Program Specialist with a proven track record at GSA, excelling in regulatory compliance and policy implementation. Demonstrated expertise in data analysis and reporting, alongside strong leadership and communication skills. Achieved significant process improvements and efficiency enhancements, with a focus on strategic program development and volunteer management.
Overview
9
9
years of professional experience
Work History
Program Specialist
GSA
Tucson, AZ
10.2024 - Current
- Data Management & Visualization: Utilized technology tools like Google Suite to clean, transform, and analyze data, creating organized spreadsheets, visualizations, and presentations for effective decision-making.
- Human Capital Administration: Supported recruitment, personnel actions, and workforce planning by tracking activities, assisting with job analysis, and ensuring compliance with HR policies and procedures.
- Process Improvement & Standardization: Identified administrative challenges, developed standard operating procedures, and implemented strategies to enhance efficiency and consistency across PSHC operations.
Program Specialist
GSA
Tucson, AZ
10.2024 - Current
- Data Management & Visualization: Utilized technology tools like Google Suite to clean, transform, and analyze data, creating organized spreadsheets, visualizations, and presentations for effective decision-making.
- Human Capital Administration: Supported recruitment, personnel actions, and workforce planning by tracking activities, assisting with job analysis, and ensuring compliance with HR policies and procedures.
- Process Improvement & Standardization: Identified administrative challenges, developed standard operating procedures, and implemented strategies to enhance efficiency and consistency across PSHC operations.
Administrative Officer
GSA
Tucson, AZ
03.2023 - 10.2024
- Office Administration & Process Improvement: Managed office supply procurement, equipment maintenance, and operational efficiency for three offices. Developed new policies, guides, and instructions to streamline administrative processes. Recommended innovative solutions to improve task management and team engagement.
- New Hire Support & Training: Provided onboarding assistance, ensuring new hires were set up with necessary platforms, completed training, and had access to step-by-step guides. Monitored progress and supported employees in benefits enrollment, timekeeping, and system navigation.
- Financial & Operational Tracking: Managed budget tracking, payroll processing, and credit card purchases, ensuring compliance with financial policies. Maintained trackers for staffing, emergency funding, and overtime utilities. Assisted with GSA travel, fleet management, and procurement processes.
Assistant Grocery Manager
DECA Commissary
Tucson, AZ
07.2022 - 03.2023
- Operations & Inventory Management: Oversaw night and occasional morning grocery operations, ensuring smooth daily functions, sanitation compliance, and accurate inventory updates. Managed vendor communication for orders, displays, and promotions while working with DeCA helpdesk and MSC office to resolve inventory discrepancies.
- Leadership & Staff Management: Supervised and assigned daily tasks to staff, handled personnel matters, and led monthly staff and safety meetings. Managed HHT systems, troubleshooting technical issues and coordinating with service desks. Ensured salvage processing, markdowns, and compliance with food bank and expiration policies.
- Procurement & Vendor Coordination: Managed holiday and specialty product ordering, tobacco inventory compliance, and club pack aisle optimization. Worked closely with vendors, contractors, and stockers to maintain inventory flow, execute warehouse management plans, and resolve stocking issues.
Supervisory Store Associate
DECA Commissary
Tucson, AZ
03.2021 - 07.2022
- Operations & Cash Management: Managed commissary opening and closing, trained staff on the new Emerald register system, and ensured compliance with security regulations. Oversaw cash control for $48,000, conducted quarterly surprise audits with zero discrepancies, and implemented best practices to reduce cash errors. Handled staff credentialing, fraud report reviews, and technical troubleshooting for register systems.
- Staffing & Leadership: Created and maintained staff schedules for 35 employees, ensuring coverage across all front-end departments while complying with labor agreements. Led training initiatives for new hires, conducted mid-year reviews, and managed timecard audits. Encouraged team development through mentorship, cross-training, and leadership growth opportunities.
- Customer Service & Compliance: Resolved customer complaints, processed refunds, and improved customer engagement with satisfaction surveys. Ensured staff was trained on product substitutions and order fulfillment for Click-to-Go services. Collaborated with vendors on display placements and worked closely with management to implement policy changes and store improvements.
Center Operations Supervisor
USONW
Sierra Vista , AZ
10.2019 - 03.2021
- Volunteer Management & Training: Recruited, trained, and supervised 75+ volunteers, developing a training guide to ensure consistency in onboarding and operations.
- Center Operations & Inventory Control: Managed day-to-day operations, maintained supply inventory, organized storage, and ensured compliance with food handling regulations.
- Leadership & Program Development: Led volunteer engagement initiatives, implemented new recognition programs, and optimized processes to improve efficiency and sustainability.
Duty Manager
USONW
Armed Forces Europe/Canada/Middle East/Africa, AE
04.2018 - 07.2019
- Volunteer & Program Management: Recruited, trained, and supervised volunteers while overseeing programs like the Bob Hope Legacy Reading Program and passenger terminal bistros. Ensured high customer service standards and compliance with food safety regulations.
- Center & Budget Oversight: Managed center operations, inventory, and budgeting in the absence of the Center Manager. Planned and executed weekly programs, maintained financial accountability, and optimized spending to enhance service member support.
Customer Service Specialist
Community Bank
RAF Molesworth, AE
02.2016 - 04.2017
- Administrative & Financial Management: Managed customer correspondence, revised schedules, and ensured compliance with policies and regulations. Processed operational balance reports and implemented procedural improvements to enhance efficiency.
- Client Relations & Budgeting: Provided financial education and banking services to over 100 clients, including Department of Defense personnel. Conducted briefings on budgeting, savings, and financial management while ensuring compliance with federal regulations.
Education
Associate of Arts - Administration of Justice
Pima Community College
Tucson, AZ12-2016
Skills
- Skill development
- Regulatory Compliance & Policy Implementation
- Sales partnership development
- Inventory & Budget Management
- Volunteer management
- Data Analysis & Reporting
- Process Improvement
- Communication & Leadership
- Human Resources Administration
- Event & Program Coordination
Accomplishments
- Recognized and coined by over 14 high-ranking military officials within an 18-month period for exceptional dedication, leadership, and contributions.
- Successfully opened two USO centers and implemented the Bob Hope Legacy Reading Program, enhancing support and services for military personnel and their families.
References
References available upon request.
Timeline
Program Specialist
GSA
10.2024 - Current
Program Specialist
GSA
10.2024 - Current
Administrative Officer
GSA
03.2023 - 10.2024
Assistant Grocery Manager
DECA Commissary
07.2022 - 03.2023
Supervisory Store Associate
DECA Commissary
03.2021 - 07.2022
Center Operations Supervisor
USONW
10.2019 - 03.2021
Duty Manager
USONW
04.2018 - 07.2019
Customer Service Specialist
Community Bank
02.2016 - 04.2017
Associate of Arts - Administration of Justice
Pima Community College
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