Summary
Overview
Work History
Education
Skills
Timeline
AssistantManager

Jolene Lina

Office Supervisor
Port Saint Lucie,FL

Summary

Proficient Office Coordinator successful at efficiently and accurately managing records and databases. Articulate communicator with natural leadership skills and team building expertise demonstrated through 16 years of experience in office environments. History of improving processes and increasing team efficiency.

Overview

22
22
years of professional experience

Work History

Office Coordinator

Hematology Oncology Of The Treasure Coast
07.2007 - Current
  • Interacted with customers by phone, email, or in-person to provide information.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Worked collaboratively with office staff to maintain smooth operations and team readiness for unexpected demands.
  • Managed office activities by maintaining communication between clients, tracking records, and filing all documents.
  • Provided clerical support, addressing routine, and special requirements.
  • Organized team workload and prioritized tasks to streamline office functions in deadline-driven environment.
  • Enhanced office staff customer relations strategies to improve interactions and reduce complaints.
  • Evaluated employee records and productivity and submitted evaluation reports.

Surgical Scheduler

Treasure Coast Surgical Specialists
01.2002 - 07.2007
  • Sent daily case confirmations and checked with leadership on daily basis to make emergency changes and routine schedule updates.
  • Coded correct procedures for physician and billing purposes.
  • Contacted insurance companies to obtain authorizations and gathered all related medical records.
  • Reached out to patients to confirm arrival times and convey procedures.
  • Followed physician's orders and availability calendar to schedule tests and procedures.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Expertly managed planning, scheduling, and coordination of outpatient procedures.
  • Collated pre-operative lab and imaging results to facilitate surgery planning.
  • Resolved scheduling conflicts to maintain high-quality patient services.
  • Arranged pre-operative and post-operative appointments for surgical patients.
  • Took pre-operative orders from surgeons and anesthesiologists for smooth operation planning.
  • Checked patients in and out and collected payments.
  • Educated patients about surgeries and provided treatment plan documentation.
  • Updated patient records to reflect upcoming surgeries and medical histories.

Education

High School Diploma -

Fort Pierce Central High School
Fort Pierce, FL
06.1996

Skills

  • Business Administration
  • Write Reports
  • Correspondence Management
  • Customer Retention
  • Staff Management

Timeline

Office Coordinator

Hematology Oncology Of The Treasure Coast
07.2007 - Current

Surgical Scheduler

Treasure Coast Surgical Specialists
01.2002 - 07.2007

High School Diploma -

Fort Pierce Central High School

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Jolene LinaOffice Supervisor