Jolene Lindgren
Cloquet,MN
Summary
- Hardworking Training Coordinator well-versed in handling all support functions and managing communication between trainers and participants.
- Skilled in identifying areas of focus. Hardworking and passionate job seeker with strong organizational skills eager to secure Assistant
Manager of Quality position.
- Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
20
20
years of professional experience
Work History
Quality Training Specialist
CSL Plasma
01.2020 - Current
- Assessed additional needs based on training progress and collaborated with management to meet requirements.
- Documented participation and evaluated learning for each participant.
- Assisted in analyzing and assessing training and development needs.
- Coordinated administrative functions necessary to deliver and document training programs.
- Provided constant training to staff on newly developed training programs.
- Utilized cross-training techniques to boost productivity and develop each team member's individual skills set.
- Established and maintained quality control standards.
- Responsible for coordinating and managing training activities, policies and processes at the center level and New Hire Orientation.
- Maintain and review plasma center personnel training records to ensure compliance with CSL procedures, SOPs, and other applicable requirements.
- Maintain the Learning Management System to ensure data integrity, report generation and data analysis to comply with company and regulatory standards. Track and Trend training.
Quality Specialist
CSL Plasma
11.2016 - 01.2020
- -Perform final QA review and release for all shipment and associated documents, to ensure shipment meets customer specifications.
- -Ensure center records QA review to ensure thoroughness, accuracy and timeliness of required information. Initiate investigation and ensure documentation of regulatory deficiencies. Determine need for corrective action, ensure appropriate documentation and determine effectiveness of the action.
- Maintain and review Plasma center personnel training documents to ensure documents comply with CSL procedures, SOPs and other applicable requirements.
- Collaborates with center management when viewing the Quality Management System to identify, coordinate and deliver retraining for the purpose of correcting or improving operational or quality issues.
Training Coordinator
CSL Plasma
11.2008 - 09.2019
- Created and maintained detailed training records and reports for management review.
- Coordinated with department leaders to identify training needs and develop targeted solutions.
- Produced training manuals, presentations and resources for enhanced learning.
- Worked with central management to identify, plan, align, and address training needs.
Phlebotomist
CSL Plasma
01.2004 - 11.2008
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Completed proper sanitation and cleaning of equipment and work areas between donors.
- Established and maintained positive working relationships with donors, staff and clinical personnel to build trust and camaraderie.
- Conducted venipuncture
- Used personal protective equipment correctly to protect coworkers and patients.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Monitored donors for reactions and verified sample quality.
- Verified donors' identification for proper sample collection.
- Protected donors by following infection control, sharps disposal, and biohazardous waste disposal procedures.
Education
Phlebotomy Certification -
Lake Superior College
Duluth, MN06.2003
High School Diploma -
Denfeld High School
Duluth, MN06.2002
Skills
- Online Training Experience
- Project Implementation
- Training Program Development
- Job Training
- Materials Organization
- Verbal and Written Communication
- Program Implementation
- New Hire On-Boarding
Timeline
Quality Training Specialist
CSL Plasma
01.2020 - Current
Quality Specialist
CSL Plasma
11.2016 - 01.2020
Training Coordinator
CSL Plasma
11.2008 - 09.2019
Phlebotomist
CSL Plasma
01.2004 - 11.2008
Phlebotomy Certification -
Lake Superior College
High School Diploma -
Denfeld High School
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