Jolene Lovejoy
Jericho,Vermont
Summary
Compassionate Case Manager accustomed to treating diverse patient needs while managing dynamic conditions. Collaborative professional possessing excellent clinical knowledge and judgment combined with strong documentation and problem-solving abilities. Well-versed in managing emergent cases with poise.
Overview
33
33
years of professional experience
Work History
LTC CFC Case Manager
UVM Health Network Home Health and Hospice
Colchester , VT
2020.01 - Current
- Managed coordination of care, support, and resources for individuals enrolled in the LTC Choices for Care Program.
- Provided referrals to appropriate health care providers or other community resources.
- Maintained accurate case records and documentation according to agency guidelines.
- Assessed clients' needs, developed service plans and monitored progress towards goals.
- Aided in facilitating applications for government benefits such as LTC Medicaid Reviews, ESD Food Benefits, and housing.
- Collaborated with other service providers to ensure continuity of care for clients.
Social Worker
Vermont Department of Children and Families
Williston , VT
2009.09 - 2012.03
- Oversaw the coordination of protective placement, case management, and parent education in support of family reunification efforts.
- Assessed safety risks for children living at home or in foster care settings.
- Advised families regarding guardianship arrangements when appropriate.
- Assisted clients in accessing community resources such as housing, food pantries, and transportation options.
- Attended team meetings and provided feedback on case updates and treatment recommendations.
- Participated in court proceedings concerning DCF custody cases involving children.
Program Manger
Howard Center
Burlington , VT
1998.10 - 2009.04
- Ensured effective management and care for a caseload of approximately 25 individuals with developmental disabilities.
- Administered case management for individuals, overseeing their Medicaid Waivers and budgets.
- Engaged in meetings, doctor appointments, and home visits with shared living providers.
- Managed a team of caregivers, living support specialists and community support workers.
Program Coordinator
Howard Center for Human Services
Burlington , VT
1996.07 - 1998.10
- Aided in implementing a range of engaging recreation initiatives for the INCLUSION Summer program.
- Implemented personalized substitute protocols to accommodate the unique requirements of students and staff members.
- Efficiently scheduled, tracked time off requests, and coordinated substitute assignments for Behavior Interventionists.
- Delivered crisis support services for students in the INCLUSION program at area public schools, working closely with behavior interventionists.
- Assisted in coordinating training program logistics, including dates and schedules, as well as preparing materials for the trainings.
- Managed staff recognition, merit awards, and motivational tools to enhance behavior interventionist engagement.
Residential Counselor
Howard Center for Human Services
Burlington , VT
1992.02 - 1996.08
- Conducted intakes of new children coming into the residential program and developed individualized treatment plans based on their needs.
- Implemented behavioral interventions designed to modify or reduce problematic behaviors.
- Supervised medication administration according to physician instructions.
- Assisted with crisis intervention services when needed.
- Attended team meetings to discuss resident progress updates and improvement strategies.
- Developed strong connections with children in the Residential program, offering emotional support and positive reinforcement.
Education
Bachelor of Arts - Psychology and Human Development
Saint Michael’s College
Colchester, Vermont1989-05
Community Mental Health Counselor - Social Work
Southern New Hampshire University
Hooksett, NHSkills
- Coordination
- Organization and Multitasking
- Email and Telephone Etiquette
- Assessment
- Communication
- Problem-solving
- Case Management
- Discharge Planning
- Case Documentation
Affiliations
- Family Oriented
- Live a healthy work life balance
- Dog lover, Owner Labrador Retrievers
- Love the outdoors
- Gardening is my therapy
References
References available upon request.
Timeline
LTC CFC Case Manager
UVM Health Network Home Health and Hospice
2020.01 - Current
Social Worker
Vermont Department of Children and Families
2009.09 - 2012.03
Program Manger
Howard Center
1998.10 - 2009.04
Program Coordinator
Howard Center for Human Services
1996.07 - 1998.10
Residential Counselor
Howard Center for Human Services
1992.02 - 1996.08
Bachelor of Arts - Psychology and Human Development
Saint Michael’s College
Community Mental Health Counselor - Social Work
Southern New Hampshire University
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