Jolene Moran
West Jordan,UT
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
16
16
years of professional experience
Work History
Office Manager
Granger Medical, Holladay/South Valley Rheumatology
11.2018 - 12.2022
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Managed office operations while scheduling appointments for department managers.
- Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
- Coordinated special projects and managed schedules.
- Evaluated employee records and productivity to complete employee evaluations.
- Developed standard operating procedures for all administrative employees.
- Utilized client and staff feedback to maintain customer partnerships and increase revenue.
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
- Arranged corporate and office conferences for company employees and guests.
- Established and developed strong administrative team by delivering ongoing coaching and motivation and fostering career advancement.
- Prepared meeting materials and took clear notes to distribute to stakeholders.
Lead Medical Assistant
Granger Medical
11.2012 - 01.2018
- Improved efficiency by helping MA's determine optimal workflows based on their Doctor's preference
- Alleviate and solve concerns of unhappy patients
- Manage inventory of immunizations and records
- Designed a spreadsheet for a skeleton crew to provide an accommodating workflow during less profitable days
Medical Assistant
K2 Foot and Ankle
01.2006 - 11.2012
- Customer relation of telephone, office, doctor patient interaction
- Efficient handling of administrative duties: answering phones, maintaining medical records, processing patients, billing and bookkeeping, and ordering of supplies
- Organized and structured the process for a medical study with regard to bunion surgery.
Education
Diploma - Medical Assisting
Everest College
2006
Skills
- License and Certification:
- First Aid and CPR
- HIPPA
- Skills:
- Power BI
- Sage/ Insperity Phone System
- Written Communication
- Business Administration
- Policy and Procedure Modification
- Senior Leadership Support
- Customer Relations
- Biweekly Payroll Processing
- VFC Coordinator
- Avid Invoice system
- Jive Phone System
- Hiring and Training of new employees
- Vaccine Coordinator
- Employee scheduling and time off
- Cross trained in front and back office
- ECW super user
- Electronic Medical Records
- Patient check-in, appointment scheduling, and Billing
- Vital signs
- EKG's, Peak-flows, PT-INR's
- UA's, Ear Lavage
- Wound care
- Sterile technique and autoclave
- Prior Authorizations, Prescription refills, Referrals
- Immunizations and Injections
- Assist in Suture removal
- Diagnostic Testing and Specimen Collections
- Strep tests, Hct, Hgb, PKU's and Blood Occult
- Conflict Management
- Financial Reporting
- Calendar Management
- Excellent Multitasking Abilities
- Coaching and Training
- Staff Training
- Office Supplies and Inventory
- Performance Improvement
- Organizational Skills
- Policy Implementation
- Leadership and Change Management
- Monthly Closings
- Handling Complaints
- Scheduling
- Report Writing
- Team Bonding
Timeline
Office Manager
Granger Medical, Holladay/South Valley Rheumatology
11.2018 - 12.2022
Lead Medical Assistant
Granger Medical
11.2012 - 01.2018
Medical Assistant
K2 Foot and Ankle
01.2006 - 11.2012
Diploma - Medical Assisting
Everest College
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