Jolene Munoz
Providence,RI
Summary
Dynamic business owner with expertise in accounting and employee development, honed at La Quinta Inn & Suites. Successfully optimized cash flow and ensured regulatory compliance, enhancing service quality and customer satisfaction. Proven track record in operations management and business planning, driving growth and profitability. Achieved a 20% increase in customer retention through strategic initiatives.
Overview
21
21
years of professional experience
Work History
Owner/Manager
Self Employed
08.2008 - 10.2025
Managed day-to-day business operations.
Trained and motivated employees.
Accounting and budget cost management including taxes, permits and licensing.
Served and consulted with customers.
Maintain excellent costumer service
Front Office Assistant
La Quinta Inn & Suites In
06.2004 - 07.2008
- Processed payments and informed individuals of further financial responsibility to facilitate timely payments.
- Responded to inquiries from callers seeking information.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Education
Associate of Science - General Studies\ Human Services
C.C.RI
Providence, RI06-2005
Skills
- Employee development
- Accounting expertise
- Service quality assurance
- Business planning
- Contract management
- Profit and loss analysis
- Regulatory compliance
- Small business operations
- Cash flow optimization
- Operations management
- Strategic planning
- Hiring and staffing
Timeline
Owner/Manager
Self Employed
08.2008 - 10.2025
Front Office Assistant
La Quinta Inn & Suites In
06.2004 - 07.2008
Associate of Science - General Studies\ Human Services
C.C.RI