Jolene Osmun
Summary
Dynamic Client Service Representative with a proven track record at Sheerer Accounting L.L.C., excelling in customer relations and cash management. Leveraged active listening to enhance client satisfaction and effectively resolved service issues. Skilled in POS system operations and drawer balancing, consistently maintaining high standards of service and operational efficiency.
Problem solving for Client and Preparer.
Highly organized Client Service Representative possesses strong communication, problem-solving, and multitasking skills. Skilled in building strong relationships with clients and providing quality service.
Overview
2
2
years of professional experience
Work History
Client Service Representative
Sheerer Accounting L.L.C.
02.2023 - 05.2025
- Coordinated with operations staff to resolve service problems and boost client satisfaction.
- Maintained accurate record-keeping with proactive attention to client information updates.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
- Maintained up-to-date knowledge of product and service changes.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Trained staff on operating procedures and company services.
- Promptly responded to inquiries and requests from prospective customers.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Education
No Degree - Driving A Truck
Dotson Truck Driving School
California08-1981
High School Diploma -
Long Beach Polytechnic High School
Long Beach CA06-1976
Skills
- Drawer balancing
- Returns processing
- Credit and cash transactions
- Money handling
- POS system operations
- Customer service
- Merchandise restocking
- Payment processing
- Hospitality and accommodation
- Customer relations
- Payment collection
- Cash management
Further Skills
Spent many years in Waitress work and Retail, as well as driving truck.
Timeline
Client Service Representative
Sheerer Accounting L.L.C.
02.2023 - 05.2025
No Degree - Driving A Truck
Dotson Truck Driving School
High School Diploma -
Long Beach Polytechnic High School
Similar Profiles
HAMNAS ABDULLAHAMNAS ABDULLA
Internal auditor at Etihad Accounting and Tax Consultancy L.L.CInternal auditor at Etihad Accounting and Tax Consultancy L.L.C
HASEENA NPHASEENA NP
Assistant Accountant at BIDLOFT ACCOUNTING & BOOKKEEPING L.L.CAssistant Accountant at BIDLOFT ACCOUNTING & BOOKKEEPING L.L.C
Joshua GlinesJoshua Glines
Tax Accountant at Harrison Tax & Accounting/Elcor Tax & AccountingTax Accountant at Harrison Tax & Accounting/Elcor Tax & Accounting
Mahima PatelMahima Patel
Client Service Coordinator, Client service representative at HairclubClient Service Coordinator, Client service representative at Hairclub
ERIC ANDREWSERIC ANDREWS
Client Service Representative at Principal Financial GroupClient Service Representative at Principal Financial Group