Excel
Jolene Perretta
CARSON CITY
Summary
Dynamic Communications Professional with over 10 years of leadership experience, specializing in public-facing communication, crisis management, and community engagement. Expertise in crafting clear messaging, managing high-pressure situations, and providing media-ready information. Known for rapid problem-solving abilities and establishing trust with diverse audiences, ensuring organizational representation with clarity and credibility.
Overview
18
18
years of professional experience
Work History
Store Manager & Community Service Lead
Starbucks
11.2015 - 12.2025
- Achieved operational excellence by leading daily store activities and ensuring compliance.
- Optimized inventory management, enhancing stock levels and minimizing waste effectively.
- Fostered a culture of excellence through staff training and mentorship initiatives.
- Boosted customer engagement by implementing targeted promotional campaigns.
- Ensured peak hour coverage through efficient scheduling and resource management.
- Aligned store objectives with corporate goals through collaboration with regional management.
- Enhanced team performance in a fast-paced environment through proactive communication.
- Onboarded new hires effectively, preparing them for success from day one.
- Developed company-wide initiatives with fellow managers to enhance overall performance.
- Strengthened community ties by organizing impactful service initiatives and events.
Shift Supervisor
Starbucks
06.2008 - 11.2015
- Ensured compliance with safety and quality standards through daily operations supervision.
- Enhanced team performance by training and mentoring staff effectively.
- Streamlined workflows, reducing operational delays through process improvements.
- Maintained accurate stock records by managing inventory levels and conducting audits.
- Resolved customer complaints, offering thoughtful solutions to achieve satisfaction.
- Facilitated communication between employees and upper management to bridge gaps.
Education
High School Diploma -
Douglas High School
Minden, NVSkills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Team leadership and coaching
- Staff scheduling management
- Work Planning and Prioritization
- Talent recruitment
- Root-cause analysis
- Systems and software expertise
- Culture development
- Special event management
Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceCompany CultureHealthcare benefitsPaid sick leavePersonal development programsSoftware
Powerpoint
Microsoft Word
Timeline
Store Manager & Community Service Lead
Starbucks
11.2015 - 12.2025
Shift Supervisor
Starbucks
06.2008 - 11.2015
High School Diploma -
Douglas High School