Jolene Pisco
Naugatuck,CT
Summary
Highly analytical, communicative, and collaborative professional with a proven track record of adapting quickly to new environments. Excited to contribute to the further development of professional skills, bringing a positive attitude and unwavering commitment to continuous learning and growth.
Overview
22
22
years of professional experience
Work History
Manager, Global Wage & Compensation Reporting
Cartus
01.2015 - 10.2025
- Collaborate, cross functional teams, Lead department initiatives, reducing costs through innovation.
- Execute timely billing, reconciliations balancing to customers W2's.
- Excellent communication with internally and external customers
- Skilled in analytics performing root cause analysis implement solutions to drive business improvements.
- Implement new clients, ensuring tax and government compliance are met.
- Maintained professional demeanor, staying calm when addressing conflicts, resolving disputes promptly.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Fostered partnerships with clients, enhancing company's reputation and creating new business opportunities.
Senior Quality Control Analyst
Cartus
01.2013 - 01.2015
- Provide accurate and timely reports within Operations / Accounting
- Ensure new hires meet SSAE16 requirements
- Ensure analyst accuracy on passed/failed batches
- Participate in special projects as needed
- Assess training needs for the team
- Point of contact for Quality control escalations
- Allocate weekly and daily audits to my team.
- Reconcile clients debit cards to clients to clients policy, setting up receivables for items missed used on cards
Senior Relocation Accounting Analyst
Cartus
01.2011 - 01.2013
- Assist in special projects as needed
- Provide technical assistance when needed throughout the department
- Run daily queue report for management
- Provide daily allocation and out of queue reports for the team
- Complete one on ones with analysts monthly
- Provide clarification to the team on new processes
- Conducted senior round table presentation
- Manage the service desk box and delegate work orders to the team
- Audit expenses for new hires to ensure client compliances
- International Compensation subject matter for the department
- Reconcile International compensation allowances/tracking entries
Relocation Accounting Analyst
Cartus
01.2004 - 01.2011
- Manage a portfolio of nine clients
- 2006 member for year end swat team working out of core hours to assist department.
- Audit and process expense reports daily according to clients’ policy
- Process accounting adjustments, reconciles, re-classifications for proper tax calculations, and receivables
- Exceed cycle time and productivity goals
- Communicate with consultants & account management team, regarding expense reports and escalations
Education
Naugatuck High School
Naugatuck, CT06-1997
Skills
- Empowering self-growth
- Strategic planning
- Scheduling and coordinating
- Adaptability and flexibility
- Proficient in agility and change management
- Strong written, verbal communication skills
- Confidential information management
- Proficient in analytics, financial risk management
- Supervise employee performance
- Vendor and revenue management
- Work Planning and Prioritization
- Managing operations and efficiency goals
Timeline
Manager, Global Wage & Compensation Reporting
Cartus
01.2015 - 10.2025
Senior Quality Control Analyst
Cartus
01.2013 - 01.2015
Senior Relocation Accounting Analyst
Cartus
01.2011 - 01.2013
Relocation Accounting Analyst
Cartus
01.2004 - 01.2011
Naugatuck High School
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