Jolene Sanchez
San Bernardino,CA
Summary
Dynamic professional with a proven track record at Pomona Tax Pros, excelling in customer relations and organization. Skilled in appointment scheduling and data entry, I enhanced front desk efficiency and ensured a welcoming environment. Committed to delivering exceptional service while maintaining a positive demeanor and fostering client satisfaction.
Overview
19
19
years of professional experience
Work History
Receptionist
Pomona Tax Pros
10.2005 - 04.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
Direct Support, Professional
New Discovery Residential Services
08.2015 - 01.2019
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Participated in ongoing training opportunities to stay current on best practices in disability support services.
- Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.
- Assisted disabled clients to support independence and well-being.
- Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
- Transported clients to medical and dental appointments to provide support.
Education
High School Diploma -
Colton High School
ColtonSkills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Customer/Client relations
- Appointment scheduling
- Scheduling
- Data inputting
- File management
- Document management
- Multitasking and prioritization
- Positive and professional
- Customer service
Timeline
Direct Support, Professional
New Discovery Residential Services
08.2015 - 01.2019
Receptionist
Pomona Tax Pros
10.2005 - 04.2024
High School Diploma -
Colton High School
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