Jolene Sharpe
Raleigh,NC
Summary
Seasoned, motivated & result-driven team player. Proven ability to manage, build and contribute to the success of my team and company.
Overview
11
11
years of professional experience
Work History
Transcriber
Sharpe Associates
North Carolina
06.2014 - Current
- Transcribing audio and video recordings accurately, and efficiently.
- Met all confidentiality guidelines as directed by company.
- Demonstrated strong work ethics by maintaining a reliable and punctual record, ensuring deadlines were consistently met for all projects assigned.
- Enhanced transcript accuracy by meticulously proofreading and editing transcriptions for grammar, punctuation, and formatting.
- Improved overall transcription quality with the consistent use of industry-standard style guides and transcription software.
Professional Assistant/Caretaker
King/Herring
Knightdale, NC
02.2022 - 12.2024
- Cultivated a positive atmosphere within the household through proactive problem-solving skills and open communication channels with all occupants of the house.
- Enhanced family''s daily routine by managing and organizing household tasks efficiently.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Maintained accurate records of activities, incidents, and resident information for regulatory compliance.
- Performed daily routines and activities for clients, including meal preparation, medication reminders, and hygiene assistance.
Assistant Director
Knowledge Beginnings
Raleigh, NC
01.2021 - 02.2022
- Streamlined communication between teachers, parents, and administrators to foster a collaborative learning environment.
- Oversaw the recruitment, hiring, and onboarding process for new educators to maintain a high-quality teaching staff.
- Implemented effective conflict resolution strategies for resolving issues among faculty members or between students.
- Mentored new teachers through observation, feedback, and professional development opportunities.
Teacher
Knowledge Beginnings Academy
Raleigh, NC
06.2015 - 02.2021
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
- Designed curriculum materials for special education students, facilitating inclusive learning.
- Mentored new teachers, sharing best practices and providing guidance to help them adapt to their new roles successfully.
Assistant Operations Manager
Bed Bath & Beyond
Raleigh, NC
05.2014 - 11.2016
- Managed daily operations effectively, ensuring timely completion of tasks and accurate reporting of results.
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
- Assisted in budget development and monitoring, identifying opportunities for cost reduction where possible.
- Improved product quality by overseeing strict quality control procedures.
- Oversaw daily operations to ensure compliance with industry standards.
Receptionist
Miller-Motte Technical College
Raleigh, NC
12.2013 - 06.2014
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
Education
Human Resources - Business Administration
Strayer University
NC- OnlineAssociate's degree - Elementary Education
Elizabeth City State University
Elizabeth City, NC05.2013
Skills
- Relationship building
- Conflict resolution
- Team leadership
- Staff development
- Office administration
Timeline
Professional Assistant/Caretaker
King/Herring
02.2022 - 12.2024
Assistant Director
Knowledge Beginnings
01.2021 - 02.2022
Teacher
Knowledge Beginnings Academy
06.2015 - 02.2021
Transcriber
Sharpe Associates
06.2014 - Current
Assistant Operations Manager
Bed Bath & Beyond
05.2014 - 11.2016
Receptionist
Miller-Motte Technical College
12.2013 - 06.2014
Human Resources - Business Administration
Strayer University
Associate's degree - Elementary Education
Elizabeth City State University