Jolene Stanley
Spanish Town,Jamaica
Summary
Dependable and detail-oriented Housekeeper and Hospitality Professional with experience in Airbnb housekeeping, room preparation, hotel-standard cleaning, dishwashing, and customer service. Skilled at maintaining clean, organized guest accommodations while providing excellent service in fast-paced environments. Reliable, hardworking, and committed to exceeding guest expectations.
Overview
6
6
years of professional experience
Work History
Housekeeper / Room Attendant
Private Airbnb
08.2022 - 02.2023
- Cleaned and prepared guest rooms to hotel-quality standards.
- Changed bed linens, made beds, and replenished guest amenities.
- Sanitized bathrooms, kitchens, bedrooms, and common areas.
- Folded and organized towels and linens.
- Ensured rooms were guest-ready before every check-in.
- Reported maintenance issues promptly and restocked guest amenities and cleaning supplies as needed.
Server / Kitchen Helper
Restaurant
01.2021 - 08.2022
- Assisted in setting up tables and maintaining cleanliness in dining areas.
- Collaborated with kitchen staff to ensure timely delivery of orders.
- Replenished supplies and stocked service areas to meet customer needs.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Took orders from customers accurately and in a timely manner.
- Took food and beverage orders accurately and efficiently from customers.
- Washed and sanitized dishes, cookware, and kitchen equipment.
- Maintained a clean and organized dishwashing station.
- Assisted kitchen staff during busy service periods.
- Followed food safety and sanitation standards.
Loan Officer
Payday Express
05.2025 - Current
- Assist customers with loan applications and financial inquiries.
- Explain loan products and repayment options.
- Review and verify application documents.
- Process loan approvals and disbursements accurately.
- Maintain confidential customer information.
Member Care Representative
JN Bank / Total Credit Services
02.2024 - 05.2025
- Managed incoming calls during high-volume periods.
- Utilized Salesforce and Phoenix.
- Achieved high accuracy.
- Resolved ATM, transaction and balance inquiries.
- Recognized for professionalism.
Customer Service Representative
IBEX
02.2023 - 09.2023
- Managed high-volume inbound calls.
- Achieved strong first-call resolution.
- Resolved customer concerns efficiently.
Customer Service Agent
Transparent BPO
10.2022 - 02.2023
- Resolved 60+ customer concerns daily.
- Met KPIs.
- Processed orders and refunds.
Office Attendant
Crescent Primary
12.2019
- Performed front office support.
- Completed accurate data entry.
- Organized office records.
Education
High School Diploma -
Excelsior High School
Food Handlers Permit
Ministry of Health And Wellness
Skills
- Attention to Cleanliness
- Housekeeping
- Room Attendant
- Hotel Room Cleaning
- Guest Room Preparation
- Bed Making
- Laundry & Linen Handling
- Cleaning & Sanitizing
- Deep Cleaning
- Kitchen Sanitation
- Dishwashing
- Food Safety
- Time Management
- Guest Satisfaction
- Customer Service
- Attention to Detail
- Organization
- Teamwork
- Dependable & Trustworthy
- Able to Lift 50 lbs
- Able to Stand for Long Periods
Timeline
Loan Officer
Payday Express
05.2025 - Current
Member Care Representative
JN Bank / Total Credit Services
02.2024 - 05.2025
Customer Service Representative
IBEX
02.2023 - 09.2023
Customer Service Agent
Transparent BPO
10.2022 - 02.2023
Housekeeper / Room Attendant
Private Airbnb
08.2022 - 02.2023
Server / Kitchen Helper
Restaurant
01.2021 - 08.2022
Office Attendant
Crescent Primary
12.2019
High School Diploma -
Excelsior High School
Food Handlers Permit
Ministry of Health And Wellness