Jolene Stotler
Colona,IL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Service Center Specialist
FedEx Freight
03.2021 - Current
- Maintained high customer satisfaction standards to meet or exceed targets.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Complied with company policies and procedures by encouraging positive and effective work environment among employees.
- Provided primary customer support to internal and external customers.
- Maintained and managed customer files and databases.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Educated customers about billing, payment processing and support policies and procedures.
- Cross-trained and provided backup support for organizational leadership.
Ground Package Handler
UPS
10.2016 - 03.2021
- Followed verbal and written instructions to properly move and ship products.
- Assembled, sealed, and loaded packages into correct trucks.
- Used hand-held scanners and physical logs to accurately track item movements.
- Proved successful working within tight deadlines and a fast-paced environment.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
- Followed safety regulations to maintain safe work environment.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Maintained clean, orderly work environment free of hazards.
Education
BBA - Business Management
Western Illinois University
Macomb, IL05.2002
Associate of Science - Business Administration
Eastern Oklahoma State College
Wilburton, OK05.2000
Skills
- Customer Inquiries
- Product Knowledge
- Records Management
- Customer Interaction
- Handling Customer Complaints
- Records Oversight
- Data Processing
- Multitasking and Organization
- Microsoft Office
- Attention to Detail
- Documentation
Timeline
Service Center Specialist
FedEx Freight
03.2021 - Current
Ground Package Handler
UPS
10.2016 - 03.2021
BBA - Business Management
Western Illinois University
Associate of Science - Business Administration
Eastern Oklahoma State College
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