Jolene Tindol
Joaquin
Summary
Proficient in emergency response and communication strategy, with a strong focus on regulatory compliance and customer service. Committed to enhancing team collaboration while delivering effective solutions in high-pressure environments. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
20
20
years of professional experience
Work History
Water Bill Collections
City of Center
Center
07.2025 - Current
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Communication Officer
City of Center
Center
06.2013 - 07.2025
- Developed and maintained communication strategies for community engagement initiatives.
- Collaborated with cross-functional teams to align messaging across various departments.
- Trained staff on effective communication practices and brand messaging guidelines.
- Maintained ultra-high frequency, high frequency and radioteletype communication circuits.
- Performed classified data and communications management and routing.
- Provided support in creating content for annual reports or other publications related to organizational activities.
- Evaluated systems, identified issues and developed appropriate solutions.
- Verified personnel credentials and monitored training for regulatory compliance.
- Handled emergency phone calls calmly and obtained pertinent information with composed approach.
- Used radio, telephone and computer system to update first responders with new information.
- Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
- Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
- Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
- Researched vehicle, wanted and missing persons information.
- Advised personnel about accidents, weather conditions or other hazards.
- Mitigated risks and emergency response delays by efficiently monitoring public safety field units.
- Responded to emergency calls routed by automatic distribution system.
911 Dispatcher
Shelby County Sheriff Department
Center
03.2006 - 06.2015
- Responded to emergency calls with urgency and clarity.
- Coordinated dispatch of police, fire, and medical services promptly.
- Monitored radio communications for real-time updates and instructions.
- Maintained accurate records of all incoming calls and responses.
- Assisted callers in crisis by providing calm support and guidance.
- Utilized dispatch software to track unit locations and statuses effectively.
- Collaborated with law enforcement to ensure swift incident resolution.
- Handled emergency phone calls calmly and obtained pertinent information with composed approach.
- Used radio, telephone and computer system to update first responders with new information.
- Utilized multi-line telephone system to answer inquiries from the public regarding emergencies, non-emergencies, police services.
- Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
- Dispatched police officers and emergency personnel to calls for service.
- Ensured that all policies and procedures were followed in accordance with local laws and regulations governing 911 services.
- Communicated effectively with individuals having mental health issues while dispatching crisis intervention teams.
- Researched criminal history data utilizing law enforcement databases; provided necessary information to officers in the field.
- Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
- Received, evaluated and prioritized incoming emergency calls from the public; dispatching appropriate personnel and equipment.
- Monitored alarms, surveillance systems, cameras, and other security devices for potential threats or suspicious activity.
Education
GED -
Seagoville High School
Seagoville, TX02-1989
Some College (No Degree) - Law Enforcement
Angelina Junior College
Lufkin, TXSome College (No Degree) - Law Enforcement
Killgore Junior College
Kilgore, TXSkills
- Emergency response
- Crisis management
- Communication strategy
- Data analysis
- Regulatory compliance
- Customer service
- Problem solving
Timeline
Water Bill Collections
City of Center
07.2025 - Current
Communication Officer
City of Center
06.2013 - 07.2025
911 Dispatcher
Shelby County Sheriff Department
03.2006 - 06.2015
GED -
Seagoville High School
Some College (No Degree) - Law Enforcement
Angelina Junior College
Some College (No Degree) - Law Enforcement
Killgore Junior College