JOLENE TOMLINSON
NORTH LIBERTY,Iowa
Summary
Dynamic leader with a proven track record at R1 RCM, enhancing customer service operations and reducing claim denials through meticulous attention to detail and effective conflict resolution. Excelled in coaching teams and fostering strong patient relationships, leveraging skills in Epic. Achieved seamless process adoption and compliance, demonstrating exceptional customer focus and mentoring abilities.
Overview
20
20
years of professional experience
Work History
US-Team Lead Customer Service
R1 RCM (Formerly MediRevv)
11.2019 - 12.2024
- Supported departmental initiatives to improve operations and satisfaction. Trained staff on new processes to ensure seamless adoption and compliance.
- Resolved client concerns promptly, fostering strong patient relationships in high-pressure situations.
- Managed patient and insurance data using Epic in a fast-paced, multitasking environment.
- Delivered empathetic support to patients, addressing concerns and easing anxieties while building rapport through active listening.
- Excelled in a dynamic environment, balancing administrative duties with patient assistance and adapting to urgent business needs.
- Serve as a liaison between Charity Care and patients in navigating financial assistance program concerns and eligibility requirements.
Revenue Cycle Representative
R1 RCM (Formerly MediRevv)
12.2016 - 11.2019
- Maintained up-to-date knowledge of payer policies, regulations, and guidelines, ensuring compliance throughout the revenue cycle process.
- Collaborated with cross-functional teams to improve overall revenue cycle performance.
- Coordinated closely with clinical staff to ensure proper documentation was submitted for accurate billing purposes.
- Established strong working relationships with insurance representatives to expedite claim resolution.
- Ensured accurate billing and coding practices, leading to a reduction in claim denials.
Grocery Reclamation
Walmart
01.2012 - 12.2016
- Accurately receiving vendor merchandise into store inventory.
- Providing safe and secure work area for associates and vendors.
- Preparing receiving paperwork that is neat and organized.
- Communicating with associates to achieve tasks given by supervisors.
- Labeling and putting away customer online orders.
- Coordinating trailer locations and deliveries with drivers.
- Providing excellent customer service to all encountered.
Management Team
Walmart
05.2005 - 12.2011
- Supervised and guided forty to sixty associates.
- Evaluated and supported associates through training.
- Participated in the hiring process by conducting interviews.
- Used customer service skills to calm hostile customer situations.
- Upheld rules and regulations to instill a fair working environment.
- Worked closely with Asset Protection and Accounting concerning theft.
Education
Bachelor of Arts - Finance And Real Estate
University of Northern Iowa
Cedar Falls, IA 05-2006
Skills
- Attention to detail
- Conflict resolution
- Customer focus
- Coaching and mentoring
- Teamwork and collaboration
- Complex Problem-solving
- Multitasking
- Active listening
- Excellent communication
Timeline
US-Team Lead Customer Service
R1 RCM (Formerly MediRevv)
11.2019 - 12.2024
Revenue Cycle Representative
R1 RCM (Formerly MediRevv)
12.2016 - 11.2019
Grocery Reclamation
Walmart
01.2012 - 12.2016
Management Team
Walmart
05.2005 - 12.2011
Bachelor of Arts - Finance And Real Estate
University of Northern Iowa
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