Jolene Tucker
Juneau,AK
Summary
Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills.
Overview
7
7
years of professional experience
Work History
Medical Assistant
Ideal Option
Juneau, AK
03.2022 - Current
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Ensured that all blood collection equipment was properly cleaned and sterilized prior to use.
- Performed venipunctures and capillary punctures on patients of all ages.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Greeted and checked in patients, updating patient information in computer system.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
Clinical Assistant 2
SEARHC
Juneau, AK
05.2020 - 02.2022
- Assisted in the preparation of patients for examinations and treatments.
- Administered injections, prescribed medications, and monitored vital signs.
- Performed laboratory procedures such as urinalysis, hematology, and microbiology tests.
- Assisted physicians with minor surgical procedures.
- Collected specimens from patients for lab testing.
- Reviewed patient charts prior to appointments to ensure accuracy of information.
- Documented patient visits in Electronic Medical Record system.
- Assisted in scheduling appointments for patients in a timely manner.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
Patient Observer
Bartlett Regional Hospital
Juneau, AK
04.2017 - 11.2018
- Monitored patient's vital signs and reported any changes to the medical team.
- Conducted regular rounds of patient rooms to ensure safety and comfort.
- Provided emotional support for patients and their families during stressful situations.
- Assisted nursing staff with procedures such as IVs, medication administration, wound care and catheterizations.
- Observed behavior patterns for changes that may indicate a potential problem or concern for the patient's health status.
- Reported any unusual behaviors or conditions to the supervisor or physician on duty.
- Documented and reported observations of patient behavior, complaints or physical symptoms to nurses.
Medical Assistant
Juneau Urgent and Family Care
Juneau, AK
11.2016 - 11.2018
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Provided assistance to medical staff in performing minor surgical procedures.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Inspected equipment to ensure proper working order prior to use on patients.
- Organized patient charts before each day's clinic sessions began.
- Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
- Collected samples from patients for laboratory testing purposes.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Monitored vital signs of hospitalized patients throughout their stay at the hospital or clinic setting.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
Education
High School Diploma -
Yaakoosge Daakahidi
Juneau, AK06-2009
Skills
- Procedure Assistance
- Inventory Management
- Phlebotomy
- Data Entry
- Patient-Focused Care
- HIPAA Compliance
- Patient Scheduling
- Payment Collection
- EKG Set up and Monitoring
- Immunization Administration
- First Aid
- CPR
- Lab Equipment Operation
- Pulmonary Function Tests (PFTs)
- Insurance Verification
Timeline
Medical Assistant
Ideal Option
03.2022 - Current
Clinical Assistant 2
SEARHC
05.2020 - 02.2022
Patient Observer
Bartlett Regional Hospital
04.2017 - 11.2018
Medical Assistant
Juneau Urgent and Family Care
11.2016 - 11.2018
High School Diploma -
Yaakoosge Daakahidi