Jolene Vitto
Rochester,NY
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Focused Sales Consultant providing exciting product demonstrations and convincing leads to purchase. Detailed and quick-paced and true team player. Pursuing new sales-driven role where hard work and dedication will be highly valued.
Overview
16
16
years of professional experience
Work History
Sales Consultant
Bob Johnson Automotive Group
09.2012 - Current
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Responded to telephone and in-person requests for information.
- Followed up with existing customers to provide additional support and address concerns.
- Evaluated customer purchase requirements and recommended best-fit company offerings.
- Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
- Maximized customer retention by resolving issues quickly.
- Achieved top performance by strategically adapting to rapidly changing, competitive environment.
- Stayed knowledgeable on latest [Product or Service] innovations and technological advancements through continuous training.
- Maintained sense of urgency in answering customer questions and requests through email or voice message.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Collaborated with cross-functional teams to identify and address customer needs.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Responded to customer enquiries via telephone and email.
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services
- Responded to telephone and in-person requests for information
- Followed up with existing customers to provide additional support and address concerns
- Utilized CRM software to manage customer accounts and track performance metrics
- Collaborated with cross-functional teams to identify and address customer needs
- Contributed to team objectives in fast-paced environment
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base
- Maintained current knowledge of evolving changes in marketplace
Sales Consultant
Dorschel Automotive Group
07.2007 - 08.2012
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Responded to telephone and in-person requests for information.
- Followed up with existing customers to provide additional support and address concerns.
- Evaluated customer purchase requirements and recommended best-fit company offerings.
- Maintained sense of urgency in answering customer questions and requests through email or voice message.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
Education
Some College (No Degree) - Various Business Courses
Tahlequah College
Tahlequah, OKHigh School Diploma -
Greece Athena High School
Rochester, NY06.1986
Skills
- Demonstrations
- Customer Liaison
- Product and Service Knowledge
- Consultative Sales
- Customer Relationship Management
- Lead Follow up
- Price Negotiation
- Relationship Building
- Appointment Scheduling
- Team Collaboration
- Sales Closing
Accomplishments
Achieved Master of Excellence Awards due to high level of
customer service and making sales goals.
Timeline
Sales Consultant
Bob Johnson Automotive Group
09.2012 - Current
Sales Consultant
Dorschel Automotive Group
07.2007 - 08.2012
Some College (No Degree) - Various Business Courses
Tahlequah College
High School Diploma -
Greece Athena High School
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