Jolene Wadds
Pilot Point,TX
Summary
Resourceful Client Service Coordinator known for high productivity and efficient completion of tasks. Possess strong skills in client relationship management, problem-solving, and communication. Excel in teamwork, adaptability, and empathy to ensure outstanding client service and support. Ready to leverage abilities to contribute positively to team goals while maintaining focus on client satisfaction.
Overview
10
10
years of professional experience
Work History
Client Service Coordinator
Cigna
Pilot Point, TX
06.2019 - Current
- Provided excellent customer service to clients by responding promptly to inquiries and resolving any issues in a timely manner.
- Developed strong relationships with clients through regular contact and follow-up communication.
- Developed comprehensive training programs for new employees in the client services department.
- Monitored incoming emails from clients and responded accordingly within 24 hours.
- Developed strategies for dealing with difficult customers while maintaining a professional demeanor.
- Followed up with customers through calls and emails to proactively resolve issues and maintain satisfaction.
- Reviewed and resolved client concerns and issues, researching relevant details and clearly communicating solutions.
- Warmly greeted customers by employing positive telephone etiquette and asking well-rounded questions to identify issues.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Customer Service Representative
Cigna
Pilot Point, TX
10.2014 - 06.2019
- Answered customer inquiries and provided accurate information regarding products and services.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Education
GED -
Grayson County Collage
Sherman, TX10-2010
Skills
- Customer Relations
- Technical aptitude
- Account Updates
- Time management expertise
- Scheduling and Planning
- Client Relationship Building
- Exceptional communication
- Research and due diligence
- Training and mentoring
- Follow-up skills
- Client Relations
- Customer Support
- Benefits determination
- Client Support
Affiliations
- I am a horse enthusiast showing horses competitively around the country.
Accomplishments
- Multiple World and Reserve World Champion in the American Quarter Horse Association and American Paint Horse Association
Timeline
Client Service Coordinator
Cigna
06.2019 - Current
Customer Service Representative
Cigna
10.2014 - 06.2019
GED -
Grayson County Collage