Jolene Wallace
Goodyear,USA
Summary
Dynamic Family Licensing Specialist with a proven track record at AASK, excelling in crisis intervention and trauma-informed care. Adept at resource allocation and case management, I foster collaborative teamwork and family support, ensuring compliance with licensing regulations while empowering families through effective communication and problem-solving strategies.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Family Licensing Specialist
AASK
Peoria, AZ
01.2023 - Current
- The Family Specialist assists families in the adoption or foster care journey by supporting them in parenting children in their homes.
- The position requires but is not limited to case management, preparation of detailed assessments, family support and advocacy, education about trauma-informed parenting, recommendation and facilitation of services, participation in team meetings, attending court, and meeting other needs expressed by family.
- The family specialist conducts visits in the family home and is expected to support the family and perform regulatory monitoring.
Family Support Specialist/Case Aid
Lifetran
Phoenix, AZ
01.2022 - 01.2023
- Documents visits without bias or personal beliefs using professional documentation practices in the accepted format
- Supervise court-appointed parent/child visitations
- Safely transport children to visitation
Social Worker Case Manager
Honorhealth
Scottsdale, AZ
01.2017 - 01.2023
- Serve as a patient advocate and resource to provide additional support and information to patients, physicians, nurses, and families concerning patient care
- Maintain an up-to-date understanding of all applicable laws, regulations, government and insurance benefits, and practice guidelines within the industry
- Oversee the seamless transition of patients from acute to appropriate levels of care
- Regularly discuss all financial obligations, procedures, and processes with patients before transferring them to their next level of care
- Cultivate a collaborative team environment that facilitates the comfort and safety of patients
- Proactively identify and address safe post-acute interventions including home visits, behavioral health services, guardianship, adoptions, CPS, APS, and ALTCS
Social Worker Case Manager
Honorhealth
Scottsdale, AZ
01.2019 - 01.2022
- Serve as a patient advocate and resource to provide additional support and information to patients, physicians, nurses, and families concerning patient care
- Maintain an up-to-date understanding of all applicable laws, regulations, government and insurance benefits, and practice guidelines within the industry
- Oversee the seamless transition of patients from acute to appropriate levels of care
- Regularly discuss all financial obligations, procedures, and processes with patients before transferring them to their next level of care
- Cultivate a collaborative team environment that facilitates the comfort and safety of patients
- Proactively identify and address safe post-acute interventions including home visits, behavioral health services, guardianship, adoptions, CPS, APS, and ALTCS
Bus Operator
Veolia Transportation Services
Phoenix, AZ
01.2006 - 01.2019
- Safely operate a city bus to transport riders to and from their destinations
- Consistently ensure compliance with all traffic standards and regulations
- Display a friendly and professional demeanor when addressing customer inquiries or concerns
- Provide the necessary resources and training for new and existing staff to succeed in meeting company expectations for safety, quality, and customer service
Internship for MSW Concentration Year
Honorhealth
Scottsdale, AZ
01.2017 - 01.2018
- Strategically coordinated, arranged, and developed detailed discharge plans for patients in partnership with the healthcare team
- Applied a compassionate and caring attitude when supporting patients and family members throughout hospitalization and treatments
- Provided additional assistance to nurses and doctors with treatment plans and patient management when necessary
Internship for MSW Degree Foundation Year
Terros Community Programs
Phoenix, AZ
01.2013 - 12.2013
- Skillfully developed and executed an engaging presentation elaborating on the negative effects of drugs and alcohol to Isaac Middle School 5th graders
- Properly educated local bars about safe levels of alcohol that should be served to customers
- Participated in the LBGTQ Safe Out to gain additional experience in the community
Internship for BSW Degree
Central Arizona Shelter Services
Phoenix, AZ
01.2012 - 12.2012
- Analyzed homeless family background to determine if they met the eligibility requirements for admittance into the shelter program
- Actively assisted families living more independent and self-sufficient lives by finding them housing, employment, DES benefits, etc.
- Collaborated with case managers in completing a high volume of case workloads
- Utilized solid interpersonal skills when conducting orientations to new families that discussed policies, procedures, and courses of action
Registration Representative
Scottsdale Healthcare SHEA
Phoenix, AZ
01.2004 - 01.2006
- Played a vital role in ensuring the proper obtainment of demographic and insurance information from patients
- Proficiently analyzed and reviewed charts for financial accuracy, signatures, and completeness; located the appropriate personnel or patient to obtain additional information when required
- Evaluated patient insurance to guarantee they had coverage and benefits for treatments received
- Offered office and administrative support to team members by reimbursing, registering, and communicating vital updates and information to patients on a regular basis
- Provided outstanding customer service by quickly greeting patients, determining their needs, and addressing their concerns or inquiries
Donor Care Specialist
United Blood Services
Phoenix, AZ
01.2001 - 01.2004
- Rapidly obtained personal and medical history from prospective blood donors
- Drew blood from donors while ensuring their optimal comfort and adherence with FDA and SOP guidelines
Education
Master’s - Social Work
Arizona State University
Phoenix, AZ01.2018
Bachelor’s - Social Work
Arizona State University
01.2012
Associate of Arts -
Glendale Community College
01.2010
Skills
- Team building and training
- Crisis intervention and trauma-informed care
- Effective communication and conflict resolution
- Resource allocation and case management
- Licensing and regulatory compliance
- Collaborative teamwork and family support
- Problem solving and community support
Certification
• Licensed Master of Social Work, LMSW-17318, 06/30/26
Key Areas Of Expertise
- Team Building / Training
- Regulatory Compliance
- Community Support
- Conflict Resolution
- Resource Allocation
- Case Management
Timeline
Family Licensing Specialist
AASK
01.2023 - Current
Family Support Specialist/Case Aid
Lifetran
01.2022 - 01.2023
Social Worker Case Manager
Honorhealth
01.2019 - 01.2022
Social Worker Case Manager
Honorhealth
01.2017 - 01.2023
Internship for MSW Concentration Year
Honorhealth
01.2017 - 01.2018
Internship for MSW Degree Foundation Year
Terros Community Programs
01.2013 - 12.2013
Internship for BSW Degree
Central Arizona Shelter Services
01.2012 - 12.2012
Bus Operator
Veolia Transportation Services
01.2006 - 01.2019
Registration Representative
Scottsdale Healthcare SHEA
01.2004 - 01.2006
Donor Care Specialist
United Blood Services
01.2001 - 01.2004
Master’s - Social Work
Arizona State University
Bachelor’s - Social Work
Arizona State University
Associate of Arts -
Glendale Community College