Jolene White
Medford
Summary
Results-driven business administrator with extensive experience in case management and conflict resolution. Recognized for enhancing operational efficiency and fostering collaboration within teams. Expertise in budget development and regulatory compliance, consistently delivering high-quality outcomes while meeting deadlines. Committed to stakeholder engagement and continuous improvement across diverse environments.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Case Manager
State Of Oregon, Department Of Human Services
Medford
10.2021 - Current
- Assessed the condition and functional level of clients' health in medical, physical, and mental aspects.
- Facilitate comprehensive interview sessions to gather detailed information.
- Assessed placement requirements for services and established corresponding payment structures.
- Maintains regular contact with providers and clients to assess and respond to ongoing needs.
- Investigate reports of elder abuse or abuse of disabled individuals
- Interview witnesses and review medical records and facility documentation.
- Manage necessary safeguards and housing solutions.
- Provide testimony during legal and agency hearings.
Assistant Director Finance/Technology & Program Management
Cherriots
Salem
06.2019 - 10.2021
- Directed and provided assistance in overseeing a team of 28 within the finance, tech, and program management sectors.
- Executed yearly performance assessments along with implementing necessary training and overseeing team activities.
- Monitored compliance management for grant-awarded community organizations.
- Served as designated Notary Public for the District.
- Oversaw the Budget Committee, Statewide Transportation Improvement Fund Advisory Committee and Special Transportation Fund Advisory Committees.
- Created budget documents, agendas, and recorded minutes for Board meetings and Advisory Committees.
- Publish public notices, solicit open grant opportunities, and review all grant applications.
- Audit grant allocations to confirm observance of guidelines.
- Executed comprehensive record maintenance and grant tracking within OPTIS.
- Supported various procurement activities.
- Delivered support services to division team members.
- Oversaw travel management aspects of project execution.
- Perform expense reconciliation.
- Prepared comprehensive meeting summaries.
- Ensured uninterrupted payroll operations by stepping in for the specialist.
Executive Assistant to the General Manager
Cherriots (Salem Area Mass Transit District)
Salem
08.2018 - 06.2019
- Facilitated clear and concise messaging for executive-level communication.
- Executed support functions for General Manager and Board of Directors.
- Coordinated schedules and created meeting materials such as agendas and presentations.
- Delivered high-quality work within set deadlines.
- Carried out tasks such as special project coordination, document drafting, and minute production.
- Ensure effective management of documents in both physical and digital formats.
Administrator/Executive Director of Operations
Ridgeview ALF, WestWind ECF, Advocate Care RCF
Medford, Portland
03.2006 - 06.2018
- Facilitated seamless operation of facility functions to sustain exceptional care services.
- Contributed to development and upkeep of individualized service plans for crisis management.
- Adapted schedules to accommodate variations in employee presence and workload projections.
- Reduced financial inconsistencies through management of payroll, transactions, invoicing and budgeting.
- Integrated ongoing improvements to address challenges.
- Handle HR and payroll responsibilities for facilities.
Education
Bachelor of Arts - History
Southern Oregon University
Ashland, OR06-2007
Skills
- Software knowledge includes Microsoft Suite, Accufund, QuickBooks, Adobe Pro, MMIS, Google Suite, OPTIS, Access, DHR, SharePoint, and Smartsheets
- Team collaboration
- Conflict resolution
- Quality Assurance
- Payroll and benefits management
- AR/AP, asset management, and forecasting
- Grant management
- Marketing
- New hire onboarding and support
- Board relations
- Strategic planning and task delegation
- Stakeholder engagement
- Regulatory compliance
- Project management
- Human resources management (HRM)
- Contract negotiation
- Contract management
- Scheduling
- Office management
- Technical support
- Project oversight
- Customer Service-oriented
- Videoconference preparation and CCTV broadcasts
- Workers' compensation
- Policy development and implementation
- Business administration
- Performance monitoring
- Budget development
- Continuous improvement
- Work Planning and Prioritization
- Deadline adherence
- Federal and state regulations
Websites
Accomplishments
- Successfully Managed HR Functions: HR functions including hiring, retention, and supervision. Oversaw 163 employees across three locations, boosting productivity and improving staff retention.
- Successful Training Program: Designed and delivered a training program for initial and ongoing training for all employees. Reduced employee turnover and improved employee engagement.
- Improved Payroll Accuracy: Reduced payroll discrepancies through improved budget management strategies.
- Created Quality Assurance Program: Successfully created and implemented new compliance policies and procedures across all departments, ensuring adherence to industry regulations and avoiding potential legal issues.
- Outstanding Record of State and Federal Compliance Inspections: Participated in semi-annual State and Federal facility inspections with zero compliance deficiencies over the course of 10 years.
Certification
- Educational Technology
- Business Administration
- Conflict Resolution and Crisis Prevention/De-escalation
- Notary Public Commission
Timeline
Case Manager
State Of Oregon, Department Of Human Services
10.2021 - Current
Assistant Director Finance/Technology & Program Management
Cherriots
06.2019 - 10.2021
Executive Assistant to the General Manager
Cherriots (Salem Area Mass Transit District)
08.2018 - 06.2019
Administrator/Executive Director of Operations
Ridgeview ALF, WestWind ECF, Advocate Care RCF
03.2006 - 06.2018
Bachelor of Arts - History
Southern Oregon University
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