Jolene Xiong
Owasso,Oklahoma
Summary
Highly skilled in customer service with valuable experience as a waiter, adept at managing high-volume dining environments. Possess strong communication and interpersonal skills, ensuring positive guest experiences and efficient table management. Proven ability to improve workflow and enhance team efficiency, contributing significantly to the restaurant's reputation for excellence in service. Demonstrated adaptability and problem-solving capabilities in fast-paced settings, leading to increased customer satisfaction and repeat business.
Overview
2
2
years of professional experience
Work History
Server
Thai Village Cuisine
Tulsa, OK
02.2023 - Current
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Provided exceptional service to high volume of daily customers.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Upheld high standards of sanitation in accordance with health department regulations.
- Managed cash transactions accurately, with attention to detail, minimizing discrepancies in daily reports.
- Demonstrated knowledge of menu offerings, including ingredients and preparation methods to address customer inquiries effectively.
- Followed health and safety protocols, crucial for maintaining safe and sanitary environments for customers and staff.
Infant Teacher
Jillian's Little Jungle
Collinsville, OK
03.2023 - 08.2024
- Developed strong relationships with parents through regular communication about their child's progress and needs.
- Encouraged children to express themselves creatively through art and music, enhancing their creative thinking skills.
- Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
- Planned and implemented lessons using various teaching strategies to meet diverse student needs.
- Followed safe feeding guidelines and parental requests for breast milk, formula and solids.
- Participated in staff meetings, workshops, and conferences to discuss and improve instructional methods.
- Observed infants' development and documented milestones using appropriate assessment tools.
- Supported children's emotional and social development by adapting communication tactics for differing client needs.
Education
High School Diploma -
Mclane High School
Fresno, CA06.2021
Some College (No Degree) - Early Childhood Care And Education
California State University - Fresno
Fresno, CASkills
- Teamwork and collaboration
- Phone etiquette
- Customer advocacy
- Transactions and cash handling
- Strong work ethic
- Relationship building
- Problem Solving
- Adaptability
- Active listening
- Organization
- Multitasking
Timeline
Infant Teacher
Jillian's Little Jungle
03.2023 - 08.2024
Server
Thai Village Cuisine
02.2023 - Current
High School Diploma -
Mclane High School
Some College (No Degree) - Early Childhood Care And Education
California State University - Fresno
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