Summary
Overview
Work History
Skills
References
Timeline
Generic

Jolene Younger

Ellenville

Summary

An organized and motivated individual with broad experience in hospitality. Eager to contribute and support organizational skills. Strengths encompass team leadership, training and development, and customer service excellence, while fostering a positive workplace culture. Passionate about continuous learning and professional development.

Overview

7
7
years of professional experience

Work History

Hotel Supervisor

INNESS Hospitality
Accord
04.2023 - Current
  • Manage the staff and maintenance associated with the heated saltwater pools.
  • Ensure guest areas are cleaned and sanitized to promote guest safety and a welcoming environment.
  • Flexible and able to adapt to different situations and step into other areas when needed to assist other Departments.
  • Communicate tasks that need to be completed clearly and effectively to staff to support the completion of those tasks in a timely and efficient manner.
  • Team Building

Inness Front Desk Associate

INNESS Hospitality
Accord
03.2023 - Current
  • Greet and welcome guests and assist them in getting tended to in a timely manner to set the tone for a pleasant guest experience.
  • Schedule appointments/reservations for callers to accommodate guest(s) requests and availability.
  • Accurately record appointment/reservation times, while ensuring sufficient time is considered to avoid unnecessary delays.
  • Answer incoming phone calls and take any steps necessary in a courteous and respectful manner, and ensure the provision of a high level of customer service.

Business Office Clerk

Veritas Villa Foundation, INC
Kerhonkson
12.2019 - 11.2022
  • Schedule patient appointments, and arrange transportation.
  • Assist in the checking in and checking out of patients and visitors to the treatment facility.
  • Verify insurance benefits for prescription coverage, and coordinate payment of any co-pays with patients in treatment.
  • Run the facility convenience store for patients in treatment, and assist with inventory management, purchasing of needed inventory, and the store budget.
  • Counting and verification of patient funds, ensuring all monetary transactions are properly recorded, and any monies remaining at the end of treatment are returned to the patient.
  • QuickBooks usage, including data entry, check writing/printing, and verification of facility account balances.
  • Assist in front desk/receptionist coverage, answering all incoming calls, routing them to the correct extension, and taking messages when needed.
  • Proactively developed and implemented a process to assist in loss prevention with respect to patient monies that were utilized to cover pharmacy expenses.
  • Ensure patient information is safeguarded from potential disclosure in accordance with HIPAA and 42 CFR Part 2.

Camp Supervisor

Ellenville Youth Commission
Ellenville
02.2018 - 08.2021
  • Supervised daily activities of the Day Camp for children ranging in ages 4 to 14.
  • Managed and directed a group of 10 to 12 counselors to coordinate and engage safely in activities for 60 to 80 campers.
  • Ensured safety measures were adhered to for the safety and well-being of all staff and campers.
  • Conducted interviews of applicants, assigned staff to positions and tasks based on qualifications, and monitored specific age groups.
  • Scheduling of staff to ensure adequate coverage.

Skills

  • Project Management
  • Time management to ensure tasks are prioritized and completed in a timely manner Problem solving and brainstorming to find productive and efficient resolution to any issues that arise
  • Organization/Prioritization
  • Organized and detail oriented to tasks
  • Written and verbal Communication
  • Excellent Customer Service and communication skills by engaging guests and coworkers in an effective, positive, and respectful manner
  • Guest Relations and customer service
  • Greeting and assisting guests, and consciously ensuring the provision of a high level of customer service
  • Team Building, training and development of staff Staff management & delegation skills Able to interact with diverse groups of individuals Coordinate employee schedules to ensure sufficient coverage

References

References available upon request.

Timeline

Hotel Supervisor

INNESS Hospitality
04.2023 - Current

Inness Front Desk Associate

INNESS Hospitality
03.2023 - Current

Business Office Clerk

Veritas Villa Foundation, INC
12.2019 - 11.2022

Camp Supervisor

Ellenville Youth Commission
02.2018 - 08.2021

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Jolene Younger