Hi, I’m
Jolene DesRoches
New Bedford,Massachusetts
Almost everything worthwhile carries with it some sort of risk, whether it’s starting a new business, whether it’s leaving home, whether it’s getting married, or whether it’s flying into space.
Chris Hadfield
Overview
6
years of professional experience
1
Certification
Work History
Starbucks
Store Manager of Operations
11.2020 - 05.2023
Job overview
- Achieved remarkable 214% increase in week-to-year (WTY) sales after grand opening of new kiosk, securing #1 position in sales for district by establishing ambitious sales goals through active participation in daily and weekly management meetings.
- Successfully hired and built high-performing team of 10+ employees, assessing their performance and driving professional growth through well-structured training programs utilizing Starbucks resources and manuals.
- Significantly improved performance and speed of service by 25% from previous quarter by diligently supervising daily operations, conducting comprehensive reviews of work procedures, and setting operational standards.
- Demonstrated exceptional versatility by proficiently performing multiple roles while upholding company policies and maintaining administrative responsibilities.
- Implemented company programs by developing effective action plans and skillfully motivating teams, resulting in remarkable 35% increase in customer satisfaction reports.
- Assumed responsibility for crucial tasks including entering and receiving weekly orders, writing schedules, monitoring and maintaining cost of sales and labor, and proactively addressing disciplinary issues.
The Village Veterinary Hospital
Veterinarian Assistant
09.2022 - 02.2023
Job overview
- Demonstrated compassion and professionalism by skillfully assisting in restraining animals in over 50 daily exams to assess injuries, administer vaccines, clip nails, and flush ears.
- Efficiently managed appointments, customer billing, and inventory, optimizing office productivity and ensuring smooth workflow.
- Provided exceptional pre-surgical care and administered anesthesia as needed to ensure comfort and well-being of animals.
- Expertly positioned animals for diagnostic imaging procedures such as x-rays and ultrasounds, contributing to accurate diagnoses and effective treatment plans.
- Proficiently collected patient specimens and blood samples for laboratory analysis, ensuring timely and accurate test results.
- Maintained detailed records of symptoms and documented medical observations, providing vital information to inform treatment decisions and ensure comprehensive care.
- Collaborated closely with veterinarians during immunologic, medical, surgical, and diagnostic procedures, providing valuable support and assistance.
- Assisted veterinary surgeon in performing C-Sections, Neutering and Spaying, as well as Ear Crops and Tail Docking surgeries and procedures for canine and feline patients with complex requirements.
- Demonstrated empathy and compassion in performing euthanasia for terminally ill patients, ensuring peaceful and dignified end-of-life experience.
Amangiri
Maitre D'
01.2019 - 05.2020
Job overview
- Exemplified pristine and polished approach as Maître d', providing unforgettable table-side and room service experiences for over 150 VIP guests daily, ensuring immediate, personalized, and professional attention while effectively coordinating with dedicated colleagues.
- Recognized with Employee of Month award for consistently surpassing nightly profit margins by achieving remarkable 50% increase in wine and alcohol sales compared to food sales, along with offering amenities exceeding 25% to enhance guest satisfaction.
- Expertly hosted, served, and orchestrated prestigious events for various occasions such as weddings, anniversaries, birthdays, and charitable gatherings, ensuring flawless execution and creating unforgettable memories for guests.
- Cultivated genuine and personalized relationships with upscale clientele, including celebrities, corporate VIPs, and millionaires, adeptly anticipating their needs and providing peace of mind through exceptional service.
- Demonstrated deep understanding of certified kosher, prime, and gourmet items, as well as appropriate methods of preparation, by skillfully presenting daily menus and enticing guests to choose exquisite House Specialties.
- Showcased high level of expertise in art of upselling, confidently recommending and promoting high-end wines, liquors, and five-course meals, leveraging comprehensive knowledge of ingredients and flavor profiles, including professional training received from sommeliers.
Port Of Subs
General Manager
11.2016 - 07.2018
Job overview
- Skillfully manage and lead teams of 7-10 employees, demonstrating strong leadership abilities to create schedules, conduct performance evaluations, provide clear operational task lists, and oversee overall store operations.
- Efficiently schedule and receive food and beverage deliveries, meticulously verifying product quality and quantity accuracy by carefully examining delivery invoices, and accurately recording inventory into sales system.
- Thoroughly review financial transactions, including P.O.S terminals, credit transactions, payouts, accounts receivable, and transfers, ensuring all transactions are properly authorized and budgeted, resulting in precise and accurate deposits.
- Maintain keen eye on food preparation methods, portion sizes, and presentation of food, adhering strictly to company procedures and policies to ensure consistent quality and customer satisfaction.
- Diligently oversee individual needs of both guests and employees, taking prompt action to address customer complaints, coordinating catering and event planning activities, identifying marketing opportunities, and fostering strong customer relationships by memorizing orders and names. This personal touch has contributed to impressive customer return rate of over 53% compared to previous year-to-date performance.
Education
Maricopa Community Colleges - Rio Salado Community CollegeTempe, AZ
Associate of Science from Business Management
Tse'yaato' High SchoolPage, AZ
High School Diploma
12.2016
University Overview
- Advance Placement Duel Enrollment Courseload: 2014-2016
- Junior National Honor Society Member: 2010-2012
- Graduated a Full School Year Early
- Top 5% of Graduation Class of 2016
Skills
- Innovative and Adaptability - Acknowledged for introducing innovative ideas and adapting to market dynamics, staying ahead of industry trends Awarded for guiding teams through transitions and maintaining employee engagement and productivity
- Communication and Interpersonal Skills - Recognized for fostering open and transparent communication both verbal and written to convey ideas, across all levels of organization
- Strategic Planning and Execution - Proven track record of identifying opportunities, and strategies to achieve optimal results
- Financial Acumen - Extensive expertise in financial management, including budgeting, cost control, and forecasting Improving profitability and maximizing revenue
Accomplishments
- Honored with the prestigious Employee of the Month accolades at both Amangiri (May 2019) and Starbucks (January 2021), reflecting exceptional performance and dedication.
- Meticulously orchestrated and flawlessly executed high-profile events at exclusive venues, catering to millionaires, celebrities, and esteemed clientele, showcasing a keen eye for detail and an innate understanding of their unique preferences.
- Spearheaded a team of 20+ employees during a highly successful grand opening, achieving an impressive 214% increase in week-to-year (WTY) sales and securing the top position for District Sales during the quarter, underscoring exceptional leadership and strategic acumen.
- Displayed remarkable leadership abilities by advancing to a management position at the young age of 17, a testament to innate talent, drive, and a proven ability to inspire and motivate teams.
Certification
- Certified & Insured Dog Walker / Pet Sitter
- Certified Barista - Starbucks Coffee Master Certification 2022
- Certified ServSafe Food/ Alcohol Manager (CFM)
- TIPS Certified
- Choke Safety Certification
- ACF Certification - Culinary Arts
Professional Summary
Accomplished and forward-thinking General Manager offering over 5 years of exceptional expertise in Hospitality and Restaurant Management, demonstrated through a history of multiple promotions and consistent recognition as Employee of the Month. Renowned for adeptly navigating the intricacies of both fast-paced casual establishments and high-volume luxury fine-dining venues, ensuring flawless operations and delivering unparalleled guest experiences. Complemented by a unique skill set in animal care, thriving under high-pressure circumstances while providing invaluable support to veterinarians in critical lab operations; encompassing animal pre-anesthetic and surgical procedures. A consummate professional poised to leverage my diverse skill set to drive extraordinary success for prestigious organizations.
Availability
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Timeline
Veterinarian Assistant
The Village Veterinary Hospital
09.2022 - 02.2023
Store Manager of Operations
Starbucks
11.2020 - 05.2023
Maitre D'
Amangiri
01.2019 - 05.2020
General Manager
Port Of Subs
11.2016 - 07.2018
Maricopa Community Colleges - Rio Salado Community College
Associate of Science from Business Management
Tse'yaato' High School
High School Diploma