Jolene M. Gross
Bel Air,Md
Summary
Dedicated and compassionate Registered Nurse (RN) with progressive career history in direct patient care, triage and care coordination in fast-paced environment. Proven to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude and excellent customer service.
Overview
35
35
years of professional experience
Work History
Registered Nurse
Wellspan Health
York, PA
06.2011 - Current
- Under general supervision, performs secondary triage screening to determine appropriate avenue for care of patients
- Ensures care of patient by appropriate provider
- Monitors access to care
- Educates patients and families in home care techniques and the responsibilities of managed care
- RN work from home position serving over 70 Wellspan family practice, internal medicine, OB/GYN, and pediatric offices in York, Lancaster, Lebanon, Gettysburg, Hanover and surrounding counties
- Responsibilities Obtains history and gathers triage information to determine appropriate avenue for care
- Verifies patient insurance eligibility and identifies primary care physician
- Relays triage information and facilitates communication between the provider and the patient concerning patient disposition
- Based on assessment, assists physician to determine appropriate disposition
- Assists in the management of patient utilization of health care system and provides patient education relative to health care needs, use of community resources and responsibilities of membership in managed care
- Provides telephone advice according to established guidelines and protocols. Strong knowledge of Schmitt Thompson protocols.
- Monitors compliance and evaluates effectiveness of home treatment instructions
- Develops telephone triage guidelines as needed
- Preceptor for orientation of new nurses
- Serves on the NTCC competency committee evaluating calls of staff members monthly and providing feedback for improvement.
- Trained new nurses in proper techniques, care standards, operational procedures and safety protocols.
- Evaluated healthcare needs, goals for treatment and available resources of each patient and connected to optimal providers and care.
Registered Nurse
The Bair Foundation
09.2007 - 01.2011
- Responsibilities include in-home communicable disease screening, physical assessment, documentation, health teaching, and referral for foster children and foster families in York, Lancaster, Harrisburg and surrounding areas.
School Nurse
York Suburban School District
09.1998 - 06.2008
- Responsibilities included medication management & administration, physical assessment & treatment, yearly health assessments and documentation and wellness education.
- Served as liaison between families, school personnel and other healthcare providers on behalf of students.
- Oversaw health services for school students and faculty.
Registered Nurse
WellSpan Behavioral Health Services, Outpatient Mental Health Service
08.2000 - 04.2003
- Responsibilities included outpatient nursing assessment, education, medication management, case management, treatment planning & documentation, and group therapy facilitation.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process and management and lifestyle options.
- Updated patient charts with data such as medications to keep records current and support accurate treatments.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
PA Home Health Nurse
Memorial Hospital of York, Home Health Services
York, PA
06.1996 - 08.1998
- Started up home health and psychiatric program
- Responsibilities included home visits to perform physical and behavioral health assessment, treatment planning, medication management & administration, wellness education, collected lab specimens, and documentation.
- Advised and coached patients progressing from hospitals, rehab facilities and other medical organizations to at-home treatment settings.
- Provided physical assessments, medication and chronic disease management to home health patients.
- Introduced changes to patient care plans based on regular evaluations and patient changes.
Registered Nurse
WellSpan Behavioral Health Services
08.1989 - 05.1998
- York Hospital Adolescent Behavioral Health Inpatient Unit
- Responsibilities included inpatient assessment & treatment planning, medication management, group therapy facilitation, patient and family wellness education.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process and management and lifestyle options.
- Trained new nurses in proper techniques, care standards, operational procedures and safety protocols.
- Provided direct patient care, stabilized patients and determined next course of action.
- Managed care from admission to discharge.
- Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
Education
Bachelor of Science - Health Arts
University of St. Francis
Joliet, ILRN Diploma - undefined
Geisinger Medical School of Nursing
Danville, PASkills
- Patient Discharging
- Hearing Screenings
- Patient Assessments
- Home Visits
- Physical Assessment
- Medication Distribution
- Microsoft Office
- Mental Health Care
- Call Triaging
- Patient Care Planning
- Strong Clinical Judgment
- Follow-Up Calls
- Patient Education
Timeline
Registered Nurse
Wellspan Health
06.2011 - Current
Registered Nurse
The Bair Foundation
09.2007 - 01.2011
Registered Nurse
WellSpan Behavioral Health Services, Outpatient Mental Health Service
08.2000 - 04.2003
School Nurse
York Suburban School District
09.1998 - 06.2008
PA Home Health Nurse
Memorial Hospital of York, Home Health Services
06.1996 - 08.1998
Registered Nurse
WellSpan Behavioral Health Services
08.1989 - 05.1998
RN Diploma - undefined
Geisinger Medical School of Nursing
Bachelor of Science - Health Arts
University of St. Francis