Hi, I’m
Jolesha Boulware
Coatesville,PA
Summary
Compassionate Behavioral/Mental Health Technician with a solid background in providing care and support for clients in mental health settings. Possess strong skills in behavioral management, therapeutic communication, and crisis intervention, contributing to safe and positive patient outcomes. Also skilled in behavior modification techniques such as shaping and chaining, data collection, data analysis, and intervention planning.
This Lead Behavioral Health Technician has effectively collaborated with mental health providers and teams to develop and implement individualized care plans, functional behavioral assessments (FBAs), and enhance client well-being.
Lead BHT (Behavioral Health Technician) has the ability to maintain a calm and professional demeanor under challenging conditions, ensuring high-quality patient/client care.
Compassionate Mental Health Technician with experience in providing emotional support, crisis intervention, and advocacy for clients across various mental health settings. Strengths include strong communication skills, empathy, and understanding of diverse mental health conditions. Previously instrumental in developing individual care plans, leading to improved client well-being and recovery outcomes.
A dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
7
years of professional experience
1
Certification
Work History
Haven Behavioral HospitalWest Chester, PA
Crisis Stabilization Unit Mental Health Technician
11.2023 - Current
Job overview
- Provided crisis intervention services to individuals with mental health disorders.
- Assisted in the development of individualized treatment plans and monitored progress.
- Performed intakes and assessments for incoming clients, including collecting data on medical history, current symptoms, medication management, and other relevant information.
- Participated in daily rounds to monitor client behavior and provide support as needed.
- Collaborated with multidisciplinary teams to coordinate care for each client's individual needs.
- Educated clients on available resources within the community that can assist them in their recovery journey.
- Conducted group therapy sessions focused on coping skills, stress management, anger control, problem-solving strategies.
- Facilitated process groups to help clients identify triggers and underlying issues related to their behaviors.
- Monitored medication compliance among clients and reported any discrepancies or changes to psychiatrists or prescribing physicians.
- Administered psychosocial interventions such as cognitive behavioral therapy, dialectical behavior therapy, motivational interviewing techniques.
- Provided emotional support for clients during times of distress or crisis situations.
- Maintained accurate records of all interactions with clients using electronic health records software.
- Developed discharge summaries summarizing clinical course while a patient was under care at the Crisis Stabilization Unit.
- Coordinated referrals for follow-up care after discharge from CSU with appropriate outside providers and agencies.
- Adhered to HIPAA regulations when handling confidential client information.
- Attended staff meetings and trainings to stay up-to-date on best practices in mental health care delivery.
- Ensured safety protocols were followed at all times throughout the facility.
- Responded quickly and appropriately during emergency situations involving physical aggression or self-harm.
- Provided psychoeducation about mental illness topics such as suicide prevention, managing symptoms of depression and anxiety.
- Documented observations, interventions and concerns in patient charts and electronic systems, sustaining continuum of care from admission through to discharge.
- Documented patient interactions in compliance with HIPAA requirements.
- Modeled appropriate communication and problem-solving skills in crisis situations involving patients, family or staff.
- Tracked client movement on and off unit by documenting times and destinations.
- Conducted one-on-one sessions with patients to provide emotional support and crisis intervention.
- Provided education and resources to patients and families about mental health conditions and coping mechanisms.
- Assisted patients in setting and achieving personal and therapeutic goals.
- Supported patients in developing life skills and independence through targeted interventions.
- Tracked and replenished inventory of therapeutic supplies and materials.
- Assisted in developing and implementing treatment plans for patients with various mental health disorders.
EvolveCoatesville, US
Lead Behavioral Health Technician/ RBT
08.2023 - Current
Job overview
- Ensured a safe and nurturing environment for children while fostering their development
- Assessed student behaviors, reactions, and responses to treatment plans.
- Work with children individually, providing basic instruction on writing, reading, math, and other educational areas.
- Developed individualized therapeutic plans for students based on their mental health needs.
- Maintained accurate documentation of students' progress and treatments received.
- Observed students' behaviors during recreational activities and outings.
- Documented behavioral incidents to keep accurate records.
- Participated in weekly case management meetings to discuss individualized treatment plans for each student.
- Provided emotional support to students dealing with difficult situations.
- Completed reports daily and submitted them to management for evaluation.
- Planned and implemented safe interventions consistent with treatment goals.
- I have great attention to detail, which leads me to provide excellent assistance in classrooms during instruction and learning.
- Provided guidance to students in the classroom setting.
- Created and maintained positive relationships with students, parents, and colleagues.
- Monitored student progress and provided feedback to lead teacher.
- Guided students in developing organizational and study skills.
- Assisted students with special needs in completing tasks and understanding material.
- Implemented behavior management plans to maintain a positive learning environment.
- Provided one-on-one support to students requiring additional assistance with assignments.
- Participated in IEP meetings and contributed to the development of educational plans.
- The number one thing overall is having patience and remaining calm.
Compass Point TravelDowningtown, US
Direct Support Professional
08.2023 - Current
Job overview
- Facilitated social interactions between participants and their peers in the community.
- Accompanied individuals on outings to promote independence and integration into the community.
- Assisted in planning and implementing recreational activities for participants.
- Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
- Provided guidance and support to ensure safety of individuals served.
- Instructed individuals in self-advocacy skills to increase autonomy and decision making abilities.
- Collaborated with other staff members to develop individualized service plans for each participant.
- Encouraged positive behavior through modeling appropriate responses and reinforcing desired behaviors.
- Developed relationships with families of those receiving services to ensure continuity of care.
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Assisted individuals in development of social skills to become integrated in community.
- Assisted individuals in learning and developing new skills.
- Tracked and reported clients' progress based on observations and conversations.
- Assisted with planning and coordination of activities and outings based on individual needs.
- Accompanied or transported clients to appointments, errands and social activities.
- Documented current patient information to update vital signs, behaviors, and eating habits.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Enhanced patient well being by supporting participation in recreational activities.
- Built strong and trusting rapport with clients and loved ones.
- Obtained sources of entertainment for clients to provide full and enjoyable daily activities.
- Monitored clients' activity levels and helped prevent sedentary behavior.
The Stepping Stones GroupCoatesville, US
Behavioral Health Technician
08.2022 - 08.2023
Job overview
- Ensured a safe and nurturing environment for children while fostering their development
- Assessed student behaviors, reactions, and responses to treatment plans.
- Work with children individually, providing basic instruction on writing, reading, math, and other educational areas.
- Developed individualized therapeutic plans for students based on their mental health needs.
- Maintained accurate documentation of students' progress and treatments received.
- Observed students' behaviors during recreational activities and outings.
- Documented behavioral incidents to keep accurate records.
- Participated in weekly case management meetings to discuss individualized treatment plans for each student.
- Provided emotional support to students dealing with difficult situations.
- Completed reports daily and submitted them to management for evaluation.
- Planned and implemented safe interventions consistent with treatment goals.
- I have great attention to detail, which leads me to provide excellent assistance in classrooms during instruction and learning.
- Provided guidance to students in the classroom setting.
- Created and maintained positive relationships with students, parents, and colleagues.
- Monitored student progress and provided feedback to lead teacher.
- Guided students in developing organizational and study skills.
- Assisted students with special needs in completing tasks and understanding material.
- Implemented behavior management plans to maintain a positive learning environment.
- Provided one-on-one support to students requiring additional assistance with assignments.
- Participated in IEP meetings and contributed to the development of educational plans.
- The number one thing overall is having patience and remaining calm.
WellSprings Home CareExton, US
Caregiver
03.2020 - 08.2023
Job overview
- Assisted elderly clients with activities of daily living such as bathing, dressing and grooming.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Transported clients to doctor appointments and other errands using wheelchair accessible vehicles.
- Monitored vital signs including blood pressure, temperature and pulse rate.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Administered prescribed medications on a timely basis following care plan instructions.
- Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.
- Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.
- Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.
- Assured proper nutrition by preparing meals, grocery shopping and monitoring food consumption levels.
- Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
- Participated in team meetings regarding client progress or concerns raised by family members.
- Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Educated families about available resources for home health care services in the local community.
- Ensured compliance with all applicable laws, regulations and standards governing home health care services.
- Developed plans for respite care when needed based on availability of family members or other caregivers.
- Observed changes in behavior or physical condition that may require medical attention and reported them promptly to supervisor.
- Supported bathing, dressing and personal care needs.
- Maintained clean and well-organized environment for client happiness and safety.
- Assisted with meal planning to meet nutritional plans.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Followed care plan and directions to administer medications.
- Drove clients to shop for groceries, attend doctor appointments and run errands.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Followed safe lifting and transferring techniques to transport residents.
- Monitored vital signs and medication use, documenting variances, and concerning responses.
- Worked closely with clinical staff to support therapeutic and behavioral plans.
- Examined and treated patient lacerations, contusions, and physical symptoms and referred patients to other medical professionals.
- Assisted clients with maintaining good personal hygiene.
- Helped clients get in and out of beds and wheelchairs.
- Built strong and trusting rapport with clients and loved ones.
- Monitored health and well-being of clients and reported significant health changes.
- Organized oral medications for clients following dosage and schedule requirements.
- Drove clients to doctors' appointments and social outings.
- Recorded client status progress and challenges in logbooks and reports.
- Maintained detailed records of services performed on clients.
- Partnered with registered nurses and physiotherapists to provide care to patients.
GHR HealthcareCoatesville, US
Behavioral Health Technician
11.2022 - 06.2023
Job overview
- Ensured a safe and nurturing environment for children while fostering their development
- Assessed student behaviors, reactions, and responses to treatment plans.
- Work with children individually, providing basic instruction on writing, reading, math, and other educational areas.
- Developed individualized therapeutic plans for students based on their mental health needs.
- Maintained accurate documentation of students' progress and treatments received.
- Observed students' behaviors during recreational activities and outings.
- Documented behavioral incidents to keep accurate records.
- Participated in weekly case management meetings to discuss individualized treatment plans for each student.
- Provided emotional support to students dealing with difficult situations.
- Completed reports daily and submitted them to management for evaluation.
- Planned and implemented safe interventions consistent with treatment goals.
- I have great attention to detail, which leads me to provide excellent assistance in classrooms during instruction and learning.
- Provided guidance to students in the classroom setting.
- Created and maintained positive relationships with students, parents, and colleagues.
- Monitored student progress and provided feedback to lead teacher.
- Guided students in developing organizational and study skills.
- Assisted students with special needs in completing tasks and understanding material.
- Implemented behavior management plans to maintain a positive learning environment.
- Provided one-on-one support to students requiring additional assistance with assignments.
- Participated in IEP meetings and contributed to the development of educational plans.
- The number one thing overall is having patience and remaining calm.
- Developed lesson plans for small groups or individual students that focused on academic, behavioral, and social goals established in IEPs.
Merrill GardensExton, US
Resident Assistant
04.2022 - 08.2022
Job overview
- Supervised and monitored activities of residents in the dormitory to ensure compliance with rules and regulations.
- Completed routine rounds, checking with residents to meet care needs.
- Managed administrative tasks, maintenance requests, room change process and incident reports.
- Maintained clean and well-organized environment for client happiness and safety.
- Transported residents to activities and meals.
- Aided residents with ambulation or walker, cane and wheelchair use.
- Cared for incontinent residents, routinely checking clothing and linens to keep clean and dry.
- Made beds daily and performed light housekeeping duties in resident apartments and common areas.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Improved patient outlook and daily living through compassionate care.
- Responded and assisted with diverse needs of residents on wing.
- Supervised medication administration, personal hygiene and other activities of daily living.
- Created a welcoming and inclusive environment for all residents, celebrating diversity and promoting equity.
Holiday Inn Express and SuitesExton, US
Hotel Front Desk Clerk
11.2019 - 06.2020
Job overview
- Greeted guests upon arrival, provided customer service and checked-in and checked-out hotel guests.
- Processed payments from customers for room charges and incidentals.
- Assisted with room reservations, changes and cancellations.
- Answered phone calls and responded to inquiries from guests or other departments in a professional manner.
- Provided information about the hotel's amenities, services and surrounding areas to guests.
- Maintained daily records of room availability and rates.
- Conducted regular audits of front desk operations to ensure compliance with established standards.
- Maintained up-to-date knowledge of hotel products, services, pricing plans and policies.
- Verified accuracy of billing invoices prior to submitting them for payment processing.
- Managed cash drawer according to established accounting guidelines.
- Stocked supplies at the front desk such as forms, stationery items, brochures.
- Performed administrative duties such as filing documents, preparing correspondence.
- Coordinated with housekeeping staff regarding occupancy status of rooms.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Collaborated with staff to meet incoming guest needs, smooth check-in processes and maximize satisfaction.
- Prepared basic food service by setting up continental breakfast or coffee and tea supplies.
- Input customer data into reservation systems and updated to reflect room changes.
- Input and confirmed reservations for guests.
BAYADA Home Health CareCoatesville, US
Home Health Aide
03.2018 - 09.2019
Job overview
- Assisted elderly clients with activities of daily living such as bathing, dressing and grooming.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Transported clients to doctor appointments and other errands using wheelchair accessible vehicles.
- Monitored vital signs including blood pressure, temperature and pulse rate.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Administered prescribed medications on a timely basis following care plan instructions.
- Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.
- Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.
- Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.
- Assured proper nutrition by preparing meals, grocery shopping and monitoring food consumption levels.
- Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
- Participated in team meetings regarding client progress or concerns raised by family members.
- Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Educated families about available resources for home health care services in the local community.
- Ensured compliance with all applicable laws, regulations and standards governing home health care services.
- Developed plans for respite care when needed based on availability of family members or other caregivers.
- Observed changes in behavior or physical condition that may require medical attention and reported them promptly to supervisor.
- Supported bathing, dressing and personal care needs.
- Maintained clean and well-organized environment for client happiness and safety.
- Assisted with meal planning to meet nutritional plans.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Followed care plan and directions to administer medications.
- Drove clients to shop for groceries, attend doctor appointments and run errands.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Followed safe lifting and transferring techniques to transport residents.
- Monitored vital signs and medication use, documenting variances, and concerning responses.
- Worked closely with clinical staff to support therapeutic and behavioral plans.
- Examined and treated patient lacerations, contusions, and physical symptoms and referred patients to other medical professionals.
- Assisted clients with maintaining good personal hygiene.
- Helped clients get in and out of beds and wheelchairs.
- Built strong and trusting rapport with clients and loved ones.
- Monitored health and well-being of clients and reported significant health changes.
- Organized oral medications for clients following dosage and schedule requirements.
- Drove clients to doctors' appointments and social outings.
- Recorded client status progress and challenges in logbooks and reports.
- Maintained detailed records of services performed on clients.
- Partnered with registered nurses and physiotherapists to provide care to patients.
Comforcare Home Health CareWest Chester, US
Caregiver
06.2018 - 06.2019
Job overview
- Assisted elderly clients with activities of daily living such as bathing, dressing and grooming.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Transported clients to doctor appointments and other errands using wheelchair accessible vehicles.
- Monitored vital signs including blood pressure, temperature and pulse rate.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Administered prescribed medications on a timely basis following care plan instructions.
- Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.
- Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.
- Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.
- Assured proper nutrition by preparing meals, grocery shopping and monitoring food consumption levels.
- Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
- Participated in team meetings regarding client progress or concerns raised by family members.
- Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Educated families about available resources for home health care services in the local community.
- Ensured compliance with all applicable laws, regulations and standards governing home health care services.
- Developed plans for respite care when needed based on availability of family members or other caregivers.
- Observed changes in behavior or physical condition that may require medical attention and reported them promptly to supervisor.
- Supported bathing, dressing and personal care needs.
- Maintained clean and well-organized environment for client happiness and safety.
- Assisted with meal planning to meet nutritional plans.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Followed care plan and directions to administer medications.
- Drove clients to shop for groceries, attend doctor appointments and run errands.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Followed safe lifting and transferring techniques to transport residents.
- Monitored vital signs and medication use, documenting variances, and concerning responses.
- Worked closely with clinical staff to support therapeutic and behavioral plans.
- Examined and treated patient lacerations, contusions, and physical symptoms and referred patients to other medical professionals.
- Assisted clients with maintaining good personal hygiene.
- Helped clients get in and out of beds and wheelchairs.
- Built strong and trusting rapport with clients and loved ones.
- Monitored health and well-being of clients and reported significant health changes.
- Organized oral medications for clients following dosage and schedule requirements.
- Drove clients to doctors' appointments and social outings.
- Recorded client status progress and challenges in logbooks and reports.
- Maintained detailed records of services performed on clients.
- Partnered with registered nurses and physiotherapists to provide care to patients.
St John ViannyDowningtown, US
Server
04.2018 - 06.2018
Job overview
- Greeted guests and provided menus.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Upheld high standards of sanitation in accordance with health department regulations.
- Stayed informed about daily specials, new menu items, promotions.
- Provided exceptional service to high volume of daily customers.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Cleaned tables and chairs to prepare dining area for next customers.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Education
Delaware County Community College, Media, PA
Some College (No Degree) from Psychology
Skills
Behavioral Health Tech/RBT/Crisis Mental Health Skills
- Professionalism
- Crisis Prevention Intervention (CPI)
- Crisis Intervention
- Intake Assessment
- Attention to Detail
- Vitals monitoring
- Treatment Planning
- Behavior Modification
- Clinical Documentation
- Behavioral assessment
- Behavior Intervention Plans
- Applied Behavior Analysis
- Social Skills Development
- Mental health counseling
- Data collection and analysis
- Behavior Modification Techniques
- Behavior Observation
- Crisis Management
- Coordinating Care
- Rapport Building
- Patient Counseling
- Teamwork and Collaboration
- Patient Care Coordination
- Inpatient Treatment
- Peer interaction
- Data Collection
- Behavioral Health
- Case Management
- Behavioral Management
- De-Escalation Techniques
- Risk Management
- HIPAA Education
- Compassionate Care
- Patient Check-Ins
- Patient discharging
- Support Services
- Charting and other documentation
- Individual Counseling
- Group Counseling
- Meeting participation
- Cognitive behavioral therapy
- Clinical Assessments
- Microsoft Word
- Microsoft Outlook
- Microsoft Excel
Certification
- Applied Behavior Analysis Certification
- Behavior Specialist Development Certification
- Behavior Support and Crisis Intervention Plans Certification
- CCRN Certification
- First Aid Certification
- Safety Cares Certified
Additional Information - Summary
I am a very on time and organized person. I'm very independent and always take responsibility for everything I do. I work well with others. I love working with seniors! I now specialize in working with autistic kids, including my non-verbal autistic babyboy who is 5yrs old. I have him well connected with an abundance of resources to help support both himself and my fiance and I. I have many different work ethics that I utilize in a professional setting, at home and in various different settings when supporting my son in the community. I have 2 beautiful children, a boy and a girl, both aged 5 and 7 respectively.
Assessments
- Work style reliability: Proficient
- Medical receptionist skills: Proficient
- Home Health Aide skills: Proficient
- Call center Customer Service skills: Proficient
- Patient Care Skills: Proficient
- Microsoft (Excel, Word, Etc.,) Skills: Proficient
Personal Information
Work Permit: Authorized to work in the US for any employer
40hrs of RBT coursework complete
Accomplishments
- Youth Innovators in Behavioral Health Award
- Mental Health Award
- Behavioral Health and Addiction Medicine Award
Languages
English
Full Professional
Spanish
Limited
References
References available upon request.
Timeline
Crisis Stabilization Unit Mental Health Technician
Haven Behavioral Hospital
11.2023 - Current
Lead Behavioral Health Technician/ RBT
Evolve
08.2023 - Current
Direct Support Professional
Compass Point Travel
08.2023 - Current
Behavioral Health Technician
GHR Healthcare
11.2022 - 06.2023
Behavioral Health Technician
The Stepping Stones Group
08.2022 - 08.2023
Resident Assistant
Merrill Gardens
04.2022 - 08.2022
Caregiver
WellSprings Home Care
03.2020 - 08.2023
Hotel Front Desk Clerk
Holiday Inn Express and Suites
11.2019 - 06.2020
Caregiver
Comforcare Home Health Care
06.2018 - 06.2019
Server
St John Vianny
04.2018 - 06.2018
Home Health Aide
BAYADA Home Health Care
03.2018 - 09.2019
- Applied Behavior Analysis Certification
- Behavior Specialist Development Certification
- Behavior Support and Crisis Intervention Plans Certification
- CCRN Certification
- First Aid Certification
- Safety Cares Certified
Delaware County Community College
Some College (No Degree) from Psychology
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