Jolette Romero-Aguilar
Pomona,CA
Summary
Dynamic college student with a strong background in peer mentorship and customer service. Skilled in supporting large groups through effective communication and structured onboarding. Proven ability to enhance student experiences and drive sales through strategic relationship building. Committed to fostering welcoming environments and delivering exceptional service.
Overview
2
2
years of professional experience
Work History
Sales Associate
New Balance
Rancho Cucamonga, CA
09.2025 - Current
- Contributed to over $60,000 in sales revenue within 6 months through attentive, relationship-focused customer service
- Consistently earn positive customer satisfaction scores on monthly secret shop evaluations, reflecting a commitment to high-quality, personalized service
- Delivered personalized customer service, contributing to significant sales revenue and maintaining high customer satisfaction ratings.
- Processed transactions accurately using POS systems, maintaining attention to detail for customer satisfaction
- Collaborated effectively with cross -functional teams to meet and exceed sales targets.
Orientation Captain/Leader
Cal Poly Pomona
04.2024 - Current
- Support over 12,000 incoming students and families through campus transitions across 48 orientation sessions, facilitating tours, student panels, and Q&A sessions both virtually and in-person
- Guided over 55 student leaders in effective facilitation and engagement techniques, enhancing program delivery and student connections.
- Foster a welcoming environment during group activities and one-on-one conversations with students, serving as an accessible resource for new students navigating transition to college life
- Managed event logistics efficiently, ensuring smooth execution and participant satisfaction.
- Collaborate with academic advisors during class registration, conveying student feedback and community concerns to enhance support
Education
Bachelor of Arts - History
California State Polytechnic University
Pomona, CA05-2027
Skills
- Event management
- Student Services and Facilitation: Peer Mentorship, Program Facilitation, Advising Support, Facilitation, Tech Orientation Planning, Coordination, Conflict Resolution
- Technical: Microsoft Office, Google Workspace, Zoom, Microsoft Teams, POS system, Canva, Excel
- Professional: Student Engagement, Team Collaboration, Time Management, Communication skills, Customer Relationship Management, Public speaking, Leadership Development, Event Planning
Activities & Leadership
National Society of Leadership and Success (NSLS) Member
- Participate in biweekly SMART goal meetings and leadership seminars focused on integrity, initiative, and communication; contribute to community service initiatives, including park cleanups, homeless outreach, and on-campus mentoring programs.
CPP Center for Community Engagement
- Community Volunteer: Contribute to civic engagement efforts supporting underserved populations through local cleanups and food distribution events.
Timeline
Sales Associate
New Balance
09.2025 - Current
Orientation Captain/Leader
Cal Poly Pomona
04.2024 - Current
Bachelor of Arts - History
California State Polytechnic University