JOLEY MOSS
Bloomington,USA
Summary
Industrious inventory management and planning professional offering 30-year retail background. Knowledgeable about merchandise layouts, sales promotions and customer service. Meticulous attention to detail with creative but disciplined approach to displays.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Retail Merchandiser
SAS Services
04.2023 - 11.2023
- Utilized visual merchandising techniques to effectively showcase products in retail stores.
- Managed inventory levels and product rotation to maximize sales and minimize out-of-stock items.
- Enhanced store sales through effective product placement and targeted promotions.
- Stocked designated items on shelves, end caps and displays.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Labeled products, rotated stock and fronted merchandise for appealing display.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
Retail Lead
Tailwinds BMI
08.2021 - 05.2022
- Trained and oriented associates to maximize team performance.
- Promoted business' development by building and maintaining relationships with new clients.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Engaged associates in daily operations through open communication and upbeat team meetings.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
- Trained newly hired sales team in upselling techniques.
- Coordinated merchandising displays, signage and sales enablement.
- Entered and priced inventory to assist with efficient restocking.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Achieved record-breaking sales performance through exceptional leadership, strategic planning, and effective staff management.
- Followed HACCP safety guidelines for correctly receiving and distributing foods.
- Excellent communication skills, both verbal and written.
- Resolved problems, improved operations and provided exceptional service.
Assembly Line Worker
Hearthside Foods
04.2021 - 07.2021
- Contributed to improved workplace safety by consistently following proper operating procedures and utilizing personal protective equipment.
- Reduced product defects by maintaining a clean work environment and adhering to strict quality control standards.
- Conducted quality assurance inspections on finished components and identified issues.
- Operated various machines used in production processes.
- Met daily production quotas by working effectively within a fast-paced assembly line environment.
Claims Associate
State Farm Mutual Automobile Insurance
08.2012 - 04.2020
- Ensured compliance with state regulations governing injury claims handling by staying informed of current laws and applying knowledge accordingly.
- Developed strong relationships with clients by empathetically addressing concerns and providing clear explanations of case progressions.
- Facilitated effective collaboration within cross-functional teams by sharing relevant information and participating in regular meetings regarding claim statuses.
- Checked documentation for accuracy and validity on updated systems.
- Determined appropriateness of payers to protect organization and minimize risk.
- Managed high-volume caseloads while maintaining excellent attention to detail and prioritizing tasks effectively.
- Followed industry best practices for handling sensitive information, maintaining strict confidentiality throughout the entire claims process.
- Enhanced customer satisfaction by efficiently managing injury claims and providing timely resolutions.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
Clerical Assistant, Campus Dining
Illinois State University
11.2007 - 08.2012
- Typed and printed daily menus and recipes
- Managed inventory and ordered supplies as needed, reducing costs through diligent monitoring of available resources.
- Delivered clerical support by handling range of routine and special requirements.
- Coordinated and scheduled meetings and appointments.
- Composed sensitive, confidential reports and documentation.
- Organized events and meetings to maximize capacity and keep event venues running smoothly.
- Created purchase orders and tracked invoices to avoid missed or delayed shipments.
- Maintained organized files and stocked supplies to support team needs and maximize performance.
- Ensured accuracy in data entry tasks, resulting in improved record-keeping and reduced errors.
- Processed incoming and outgoing mail and packages according to established procedures.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Recorded meeting minutes to provide historical account of actions, measure progress against strategic plan and drive accountability.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Routed business correspondence, documents, and messages to correct departments and staff members.
- Edited documents to keep company materials free of grammar errors.
- Purchased and maintained office supplies.
- Monitored office calendars to plan meetings, activities, and travel to maximize productivity.
Inpatient Coder
Unity Point Methodist Medical Center
07.2006 - 10.2007
- Interacted with physicians and other healthcare staff to ask questions regarding patient services.
- Used classification manuals to gain additional knowledge of disease and diagnoses processes.
- Communicated effectively with staff, patients, and insurance companies by email and telephone.
- Scanned and uploaded medical records into electronic medical records system.
- Reviewed patient charts to better understand health histories, diagnoses, and treatments.
- Demonstrated expertise in various code sets including CPT, HCPCS Level II, ICD-10-CM/PCS codes while maintaining certification as an Inpatient Coder.
- Maximized reimbursement rates by expertly navigating complex payer requirements and accurately selecting the appropriate codes for each patient encounter.
- Utilized electronic medical record systems to store, retrieve and process patient data.
- Verified signatures and checked medical charts for accuracy and completion.
- Communicated with insurance companies to research and resolved coding discrepancies.
- Processed and tracked requests for medical records from external organizations.
- Applied official coding conventions and rules from American Medical Association and Centers for Medicare and Medicaid Services to assign diagnostic codes.
- Maintained compliance with industry standards and regulatory guidelines through continuous education on updates to ICD-10-CM/PCS codes and Coding Clinic guidance.
- Utilized active listening, interpersonal, and telephone etiquette skills when communicating with others.
Education
Master of Science - Paralegal Studies
Ashworth College
Norcross, GA03.2021
Bachelor of Science - Health Information Management
Illinois State University
Normal, IL01.2006
Associate of Arts - Liberal Arts
Heartland Community College
Normal, IL05.1996
Skills
- Stock management
- Data Entry
- Mentoring and training
- Product restocking
- Organization and Categorization
- Quality Control
- Cash Register Operations
- Decision-Making
- Vendor Management
- Attention to Detail
- Display building
- Inventory Tracking
- Records Updating
- Merchandising and Display
- Pricing strategy
- Order documentation
- Warehousing functions
- Cleaning procedures
- Product Signage and Labeling
- Purchase Order Review
- Time Management
- Plan-o-gram creation
- Payment Processing
- Customer Relationships
- Work Area Maintenance
- Quick Learner
- Report Generation
- Dependable and reliable
- Shipping and receiving
- Retail Merchandising
- Product pricing
- Stockroom Maintenance
- Motivated Team Player
- Storage Organization
- Product Inspection
- Hand Truck Operation
- Teamwork and Collaboration
- Regulatory Compliance
- Shipment Receiving
- Heavy Lifting
- Goal Setting and Prioritization
- Safety Procedures
- Proficiency in Microsoft Office
- Reports and Spreadsheets Generation
- Critical Thinking
- Sales Support
- Shipment Inspection
Certification
- Certified Pharmaceutical Sales Representative-Jan 2023, Certification #698792023
- Illinois Food Handler Training Certificate Program -Oct 2021-Oct 2024
- Responsible Vendor Training Program
Nov 2021-Nov 2024
Timeline
Retail Merchandiser
SAS Services
04.2023 - 11.2023
Retail Lead
Tailwinds BMI
08.2021 - 05.2022
Assembly Line Worker
Hearthside Foods
04.2021 - 07.2021
Claims Associate
State Farm Mutual Automobile Insurance
08.2012 - 04.2020
Clerical Assistant, Campus Dining
Illinois State University
11.2007 - 08.2012
Inpatient Coder
Unity Point Methodist Medical Center
07.2006 - 10.2007
Master of Science - Paralegal Studies
Ashworth College
Bachelor of Science - Health Information Management
Illinois State University
Associate of Arts - Liberal Arts
Heartland Community College