Summary
Overview
Work History
Education
Skills
Timeline
Barista

Joley Owens

Las Vegas,NV

Summary

Dynamic Barista with proven expertise in customer service and espresso. Excelled in fostering a positive environment and efficiently resolving customer complaints, enhancing satisfaction and loyalty. Skilled in cash handling and fostering team collaboration, consistently contributing to superior service and operational excellence.

Overview

1
1
year of professional experience

Work History

Barista

Dutch Bros
10.2023 - Current
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.

Education

Somerset Sky Point Academy
Las Vegas, NV
08.2023

Skills

Friendly and outgoing

Timeline

Barista

Dutch Bros
10.2023 - Current

Somerset Sky Point Academy
Joley Owens