Joley Owens
Las Vegas,NV
Summary
Dynamic Barista with proven expertise in customer service and espresso. Excelled in fostering a positive environment and efficiently resolving customer complaints, enhancing satisfaction and loyalty. Skilled in cash handling and fostering team collaboration, consistently contributing to superior service and operational excellence.
Overview
1
1
year of professional experience
Work History
Barista
Dutch Bros
10.2023 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Education
Somerset Sky Point Academy
Las Vegas, NV08.2023
Skills
Friendly and outgoing
Timeline
Barista
Dutch Bros
10.2023 - Current
Somerset Sky Point Academy