- I like working with my hands and fixing things
- Crafting and DIY Projects
- Music
- Growing herbs, vegetables, or fruits in home gardens
- DIY and Home Improvement
- I really enjoy anything strategic that involves problem solving
Joli Blair
Hagerstown
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Credit industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
22
22
years of professional experience
Work History
Customer Service Representative
Citi
07.2003 - Current
- Responded to customer requests for products, services, and company information.
- Sought ways to improve processes and services provided.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Educated customers about billing, payment processing and support policies and procedures.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Cross-trained and backed up other customer service managers.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Maintained up-to-date knowledge of product and service changes.
- Met customer call guidelines for service levels, handle time and productivity.
- Trained new personnel regarding company operations, policies and services.
- Identified and resolved discrepancies and errors in customer accounts.
- Increased efficiency and team productivity by promoting operational best practices.
- Responded proactively and positively to rapid change.
- Lead several teams in activities to promote sales and boost morale
- Worked in several departments and learned the content quickly and adapted well to change in a short period
- Delivered top sales results in every environment
- Consistently met compliance goals in every environment
- Have handled billing disputes and payment investigations.
- Worked in Home Depot on loan and adapted quickly.
- Worked in Security filing SAR reports on loan and quickly adapted successfully and delivered efficiently.
- Worked with several systems including but not limited to, AWS, Excel, G360 and sawgrass.
Education
High School Diploma -
Washington County Technical High School
Hagerstown, MDSkills
- Adaptive team player
- High-energy attitude
- Task prioritization
- Time management
- Multitasking and organization
- Creative problem solving
- Microsoft Excel
- Adaptability and flexibility
Interests
Timeline
Customer Service Representative
Citi
07.2003 - Current
High School Diploma -
Washington County Technical High School
Similar Profiles
Navneeth DilipNavneeth Dilip
KYC Analyst at CitiKYC Analyst at Citi
Ranjani KasinathanRanjani Kasinathan
Assistant Vice President at CitiAssistant Vice President at Citi
Nabharaj ShresthaNabharaj Shrestha
Technology Lead at CitiTechnology Lead at Citi
Larrentz ManoraLarrentz Manora
Assistant Vice President - Costco Product Manager at CitiAssistant Vice President - Costco Product Manager at Citi
Emilio JerezEmilio Jerez
Package Handler at FedExPackage Handler at FedEx