Jolia Crandle
Westwego,LA
Summary
Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences. Seasoned Customer Associate with 8+ years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments. Reliable and experienced worker with proven success in completing construction projects on time and within budget. Knowledgeable in following instructions and safety protocols.
Overview
10
10
years of professional experience
Work History
Armed Security Officer
Elliott Security Solutions LLC
09.2020 - Current
- Underwent and maintained firearms certification in compliance with state laws and organizational standards.
- Performed hourly patrols of building areas, parking lots and facility grounds.
- Responded quickly to incidents and assessed active situations for security concerns.
- Checked personnel ID badges and issued temporary credentials to visitors.
- Controlled access to property to secure facility and grounds from unauthorized entry.
- Maintained physical fitness to perform physically demanding job tasks.
- Completed full building and grounds patrols to spot and investigate concerns.
- Wrote [Timeframe] reports detailing visitors, incidents, and resolutions.
- Cooperated with security personnel and law enforcement to share information and coordinate responses to security incidents.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Security Officer
CPR
09.2021 - 03.2024
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Checked and verified photo identification prior to granting facility access.
- Reported suspicious activities and persons to law enforcement.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
Customer Service Associate
Lowe's Home Improvement
Marrero, LA
06.2022 - 04.2023
- Customer service representatives receive and place telephone calls and help maintain solid relationships with customers by answering questions and concerns with speed and professionalism
- But cashiers, salespeople, management, and billing departments can also be regarded as customer service jobs since they interact with customers.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Solved problems with products and services by providing customers with technical support.
- Provided customer feedback to management and identified areas of improvement for products and services.
- Strengthened communication skills through regular interactions with others.
- Self-motivated, with a strong sense of personal responsibility.
- Organized and detail-oriented with a strong work ethic.
- Proved successful working within tight deadlines and a fast-paced environment.
- Worked effectively in fast-paced environments.
- Cultivated interpersonal skills by building positive relationships with others.
Security Guard License
02.2021 - 02.2023
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Responded quickly to incidents and assessed active situations for security concerns.
Armed Security Officer
Elliott Security / FEMA
10.2022 - 01.2023
- Secure the Fema sites, make sure no unauthorized people come in
- Check Fema/Contractor badges, make sure everything is up to date such as expiration date, Status name and that the picture matches the person or persons entering.
Security Guard
Weiser Security
New Orleans, LA
06.2018 - 05.2022
- Check truck drivers and contractors for proper PPE.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Completed full building and grounds patrols to spot and investigate concerns.
- Interacted assertively but non-confrontationally with personnel and general public.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Excellent communication skills, both verbal and written.
- Managed time efficiently in order to complete all tasks within deadlines.
- Passionate about learning and committed to continual improvement.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Strengthened communication skills through regular interactions with others.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
IT Support Specialist
Fast Tax Inc
04.2019 - 02.2022
- Used ticketing systems to manage and process support actions and requests.
- Created help desk tickets, troubleshot and resolved desktop issues.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Determined hardware and network system issues using proactive troubleshooting techniques.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
- Wrote and reviewed tickets to request maintenance to various types of equipment.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
Cashier
Shell Gas Station
03.2017 - 05.2018
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
- Tallied cash drawer at beginning and end of each work shift.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Overnight Stocker
Walmart Stocker, Walmart
07.2014 - 02.2017
- I stocked freight on shelves in designated area that needed to be filled, helped others once done and made sure my area was clean.
- Removed all boxes and related trash from sales floor and processed through compactors.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Scanned shelves and product cases to locate expired, outdated, and spoiled items.
- Inspected floor displays, noted missing items, and immediately replenished merchandise.
- Received, sorted and processed incoming stock and materials to prepare the stock for storage or shipment.
- Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
- Helped team organize and conduct store-wide markdowns and clearance sales to move end-of season merchandise and make room for new stock.
- Inspected inventory to identify shortages and maintain consistent inventory.
- Stocked shelves, racks and cases with new or transferred merchandise.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Kept work areas neat, clean and free from debris.
Field and Tech Support
H&R Block
New Orleans, LA
01.2014 - 06.2016
- Provides technical PC, peripheral, network and software break-fix, on-site, phone, chat and off-phone for retail tax offices worldwide enabling end users to operate efficiently and effectively
- Utilizes software solutions, knowledge base, personal knowledge, and computer systems to resolve and track user incidents
- Effectively opens and works support requests and escalates to the appropriate people/team as necessary
- Effectively communicates and assists clients regarding their technical support issues
- Serve as a liaison between business partners, Lead FST/CSM and TSC to identify and resolve problems.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
Education
High school diploma or GED -
West Jefferson High School
05.2014
Skills
- Quality Assurance
- Gift Wrapping Boxes
- Presenting Solutions
- Correcting Discrepancies
- Customer Service
- Refunds and Exchanges
- End Cap Placement
Additional Information
- AED Certification , Armed Security License
Timeline
Armed Security Officer
Elliott Security / FEMA
10.2022 - 01.2023
Customer Service Associate
Lowe's Home Improvement
06.2022 - 04.2023
Security Officer
CPR
09.2021 - 03.2024
Security Guard License
02.2021 - 02.2023
Armed Security Officer
Elliott Security Solutions LLC
09.2020 - Current
IT Support Specialist
Fast Tax Inc
04.2019 - 02.2022
Security Guard
Weiser Security
06.2018 - 05.2022
Cashier
Shell Gas Station
03.2017 - 05.2018
Overnight Stocker
Walmart Stocker, Walmart
07.2014 - 02.2017
Field and Tech Support
H&R Block
01.2014 - 06.2016
High school diploma or GED -
West Jefferson High School
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