Jolianna Avila
Berwyn,IL
Summary
Leveraging strong customer service skills and operational expertise to drive success within a dynamic organization, while continuing to advance professionally.
Overview
14
14
years of professional experience
Work History
Shift Supervisor
Starbucks
03.2017 - Current
- Handled customer issues to enhance satisfaction and preserve the third place
- Strategically examined schedules and forecasted labor demands
- Instilled company policies and values to inspire and motivate partners
- Facilitated ordering of materials and equipment based on production demand and maintenance needs
- Provided valuable input to senior management for budgeting, production planning, and labor management
- Implemented effective inventory management strategies to minimize loss
- Trained new partners and delegated daily tasks and responsibilities.
- Ensured smooth operations during peak hours by utilizing the playbuilder.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
Personal Nanny
Care.com
07.2014 - 02.2017
- Ensured children had a balanced and enriching schedule - Fostered independence and self-motivation in children - Conducted regular consultations with parents to address children's behaviors, academics, and needs
Travel Consultant
Youth for Understanding
06.2011 - 09.2011
- Managed comprehensive travel bookings for national and international clients - Handled deposits, payments, and fees for each client's trip - Addressed issues and complaints to ensure a personalized travel experience for each customer - Acquired extensive knowledge of travel-related customs requirements, immigration laws, and cultural climates
Customer Service Cashier
Target
10.2010 - 06.2011
- Provided exceptional customer service, handling returns, exchanges, refunds, and product replacements - Ensured high-standard product display on the sales floor
Education
Esthetician License - Skin Physiology
Pivot Point Academy
Bloomingdale, Illinois09.2021
Skills
- Problem-Solving
- Motivational Leadership
- Customer-Oriented
- Partner Development
- Money Handling
- Product and service knowledge
- Promotional planning
- Time Management
- Managing Operations and Efficiency
- Excellent Communication
- Inventory Tracking and Management
- Reliability
Timeline
Shift Supervisor
Starbucks
03.2017 - Current
Personal Nanny
Care.com
07.2014 - 02.2017
Travel Consultant
Youth for Understanding
06.2011 - 09.2011
Customer Service Cashier
Target
10.2010 - 06.2011
Esthetician License - Skin Physiology
Pivot Point Academy