Jolie Adams
Hurst,TX
Summary
Communicative analytical customer service professional motivated to maintain customer satisfaction and contribute to company success. Expert at providing relevant information and options for resolving problems effectively. Passionate about ensuring long-term customer satisfaction by providing exceptional service and support. Prioritizing, completing multiple tasks at once, and following through on objectives are all skills I possess. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Lead Driver
Enterprise Mobility
06.2023 - Current
- Drove and delivered vehicles locally or out of area as needed, following all rules of the road
- Delivered vehicles to destination in a safe and courteous manner
- Rode with or followed another driver to drop off a vehicle or pick up multiple vehicles
- Organized and made sure vehicle paperwork was accurate and timely
- Communicated when there was a problem with a vehicle
- Cleaned vehicles
- Perform miscellaneous job-related duties as assigned
Cashier
Chevron
02.2023 - 05.2023
- Credit cards, checks, gift cards, and coupons were all processed by me
- Educated customers about promotions to increase sales
- Organized and reported financial data in order to keep track of payment histories and aid in sound financial accounting
- Immediately informed the manager of any accidents, injuries, or unsafe working conditions
- Keep checkout areas clean and orderly, as well as perform other cleaning tasks such as mopping floors and emptying trash cans
- Provide excellent customer service by scanning and bagging groceries quickly and courteously, as well as answering phone calls
- Used cash registers and POS systems to request and record customer orders and compute bills
- Counted cash in the register drawer to keep the register balanced at the start and end of each shift
- Was in charge of arranging and stocking merchandise
- Checked customers' identification for proof of age and refused to sell alcohol or tobacco to minors
Crew Member
McDonalds
03.2022 - 02.2023
- Provided support and mentoring to new team members as they learned various navigational duties, such as cleaning and preparation
- Maintained a high level of professionalism and calmness with all personnel even in high-stress situations
- Sought advice
- Assisted manager by answering phones, responding to guest inquiries, and providing information about the store's services during downtime
- Trained new crew member's in the basics and little tricks to help work efficiently
- Followed all safety procedures and protocols when using equipment and moving hazardous chemicals to avoid mishaps and accidents
- Informed guests about daily specials and menu options, allowing them to make informed decisions about drinks, meals, and desserts
- Opened and closed the store in a timely manner and efficiently
- Cleaning, stocking and preparation
Loader Unloader PM
Accurate Staffing LLC
12.2021 - 03.2022
- Unload and Load incoming trucks in a timely manner
- Knew and followed all safety requirements, including emergency evacuation; strived to maintain a safe work environment
- Bundling product prior to loading
- Operating Forklift for loading and unloading of product on pallets
- Logging inventory
- Recording changes to scheduled shipments
- General warehouse maintenance
- Excellent communication skills
- Ability to lift heavy items weighing up to 75 pounds (or more if applicable)
- Strong attention to detail
- Willingness to work as a team player
Customer Service Representative
Allstate Insurance
09.2020 - 11.2021
- Used a consultative sales approach to understand customer needs and make relevant recommendations
- Kept accurate and current customer account data with manual form processing and digital information updates
- Kept the office and lobby areas clean, tidy, and professional in appearance to maximize worker efficiency and promote customer engagement
- Provided a superior customer experience in order to build a loyal customer base
- Educated customers about promotions to increase sales
- Answered customer calls promptly to avoid long wait times on hold
- Promoted available products and services to customers during service, account management, and order calls
- Used multiple software platforms to accurately enter data into a quoting system
- Completed accurate work and keep customer files up to date
- Did some research
- Dealt with a wide range of customer service, operational, and administrative tasks every day
- Communicate with various departments within the company
- Customer questions about available merchandise, sales, current prices, and upcoming company changes were answered by me
- Have excellent listening skills, including the ability to recognize the problem, show empathy and concern for the person's situation, analyze the root cause, and ensure a resolution
- Increased sales by cultivating customer loyalty, encouraging repeat business, and promoting repeat customers
- Assembled and loaded aerial mines onto missiles and rockets with extreme caution and precision
- Used a variety of techniques such as cold calling, prospecting, and networking to land new customers
- Dealt with cash and credit/debit card payments, deposited into the bank each week
Team Member
Burger King
09.2019 - 09.2020
- Formed strong bonds with my coworkers and managers
- I'm was in charge of product preparation and service
- Was able to successfully communicate with all members of my team in order to navigate job responsibilities and complete daily tasks
- Kept work areas clean, organized, and safe to promote efficiency and team safety
- Dismantled boxes and cartons and disposed of the trash in proper cardboard bins
- Quickly learned all required tasks to maximize performance
- Pursued learning opportunities in order to expand my knowledge and assume a leadership role
- Contributed to the team's success by completing jobs quickly and accurately
- Promoting the most recent products to customers
- Provide excellent customer service while displaying excellent hospitality
- Mentored junior team members on the protocols and procedures of each station to maximize contributions
- Approached all tasks with a productive and efficient mindset
- Assisted management with stock ordering and inventory control
Education
Highschool - General Studies
Shelton Highschool
Shelton, WA06.2019
Skills
- Customer direction
- Money management
- Cash Handling
- Data Entry
- Computer literate
- Written and Verbal Communication
- Calm and professional under pressure
- Upselling products
- Sales
- Creative Problem Solving
- High volume transactions
- Cash drawer balancing
- Cleaning and sanitizing
- Order Taking
- Upbeat and positive personality
- Multitasking and Prioritization
- Proficient in Microsoft
- Lead Development
- Mathematical Strengths
- Cold calling
- Store merchandise handling
- Customer service
- Building customer trust and loyalty
- Load & Unload
- Leadership
- Data entry
- Microsoft Office
- Computer skills
- Organizational skills
- Microsoft Word
- Administrative experience
Certification
- Forklift Certification
- Driver's License
Additional Information
My Goal for the next 10 years is to become one of the best Financial Advisors with a company called PHP Agency. I’m currently taking classes, researching and gaining experience to become a Financial Advisor, so I will be trying my hardest to excel in any opportunity I am given.
Timeline
Lead Driver
Enterprise Mobility
06.2023 - Current
Cashier
Chevron
02.2023 - 05.2023
Crew Member
McDonalds
03.2022 - 02.2023
Loader Unloader PM
Accurate Staffing LLC
12.2021 - 03.2022
Customer Service Representative
Allstate Insurance
09.2020 - 11.2021
Team Member
Burger King
09.2019 - 09.2020
Highschool - General Studies
Shelton Highschool