Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Jolie Brown

Sacramento,CA

Summary

Dynamic professional with a proven track record at Raising Cane's, excelling in service excellence and food safety. Recognized for enhancing guest experiences through exceptional hospitality and efficient cash handling. Adept at multitasking and maintaining a clean environment, ensuring high standards of safety and satisfaction in fast-paced settings.

Overview

2026
2026
years of professional experience
1
1
Certification

Work History

Crew Member

Raising Cane's
Elk Grove, CA
04.2024 - 06.2025
  • Welcomed customers upon arrival and presented menus to elevate dining experiences.
  • Clarified menu options by addressing inquiries from guests.
  • Processed payments and took orders efficiently as cashier.
  • Served food promptly to enhance overall guest satisfaction.
  • Packaged menu items and organized drink orders in carriers.
  • Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
  • Demonstrated proper food safety practices by accurately completing quality control checklist.
  • Upheld high standards of productivity and quality in operations.
  • Notified kitchen staff of shortages or special orders, prompting appropriate action and keeping wait times short.
  • Cultivated a warm environment through exceptional customer service.

Slot Attendant

Redhawk Casino
Placerville, CA
  • Responded promptly to customer inquiries regarding game rules and payouts.
  • Resolved patron disputes stemming from misunderstandings over game regulations.
  • Maintained confidentiality of patron data in compliance with company policies.
  • Performed routine maintenance on gaming machines, including cleaning and battery replacements.
  • Provided exceptional customer service while maintaining a professional demeanor.
  • Ensured safety by cleaning spills in slots area for a secure environment.
  • Greeted guests and offered detailed information about gaming machines.
  • Collected money from players and paid out winnings when necessary.
  • Promoted loyalty club membership, set up accounts and entered customer information.

911 Emergency Dispatcher

Sacramento Regional Fire Communications
Sacramento, CA
  • Assessed emergency calls to determine urgency and prioritization of responses.
  • Coordinated resources with dispatch centers during large-scale events.
  • Dispatched personnel based on caller needs and situation severity.
  • Provided pre-arrival instructions, including CPR and fire evacuation procedures.
  • Maintained professional demeanor through effective telephone etiquette.
  • Communicated with field units via radio for ongoing support and guidance.
  • Acted decisively under pressure in high-stress situations.
  • Completed incident reports to document relevant details of each emergency call.

Education

Associate of Arts - Communications

Cosumnes River College
Sacramento, CA

Skills

  • Service excellence and hospitality expertise
  • Food safety and sanitation
  • Cash handling and point-of-sale systems
  • Reliability and punctuality
  • Multitasking and organization
  • Flexible scheduling
  • Workplace safety practices
  • Attention to detail

Certification

  • Currant Food Handler License

Timeline

Crew Member

Raising Cane's
04.2024 - 06.2025

Slot Attendant

Redhawk Casino

911 Emergency Dispatcher

Sacramento Regional Fire Communications

Associate of Arts - Communications

Cosumnes River College

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