Jolie Channell

• Answered employee inquiries via email or telephone in a timely manner while providing excellent customer service.
• Executed administrative tasks assigned by higher management in a precise manner following established protocols.
• Responded to employee issues to provide immediate resolution and improve retention.
• Created weekly reports summarizing departmental activities and accomplishments.
• Organized files, developed spreadsheets, faxed reports and scanned documents.
• Maintained confidentiality regarding all business matters related to the organization's operations.
• Composed, edited and typed complex memos and reports with job-related software.
• Safeguarded human resource information, maintaining employee confidence and protecting operations.
• Maintained current knowledge of equal employment opportunity and affirmative action guidelines and laws.
• Facilitated resolution of conflicts between staff members through mediation or other dispute resolution techniques.
• Organized recruitment events such as career fairs and open houses.
• Maintained and updated organizational charts, employee handbooks or performance evaluation forms.
• Delivered inquiry-related data and insights to improve overall employee experience.
• Assisted candidates with application processes by answering questions about application, performing background checks(DCI), providing I-9 forms and handling drug screening paperwork.
• Established and generated various reports to verify HR compliance.
• Developed and documented HR procedures to refine processes and drive compliance with policies.
• Drafted offer letters and employment contracts according to company guidelines.
• Searched for qualified job candidates using computer databases(NeoGov), media advertisements or employee referrals.
• Sourced, qualified and conducted screening interviews with job candidates.
• Conducted exit interviews and completed employment termination paperwork.
• Ensured compliance with all federal and state labor laws regarding wages and hours worked.
• Created training materials for new hires and provided orientation sessions.
• Developed and implemented new employee onboarding process.
• Coordinated benefits administration activities such as enrollments, changes, terminations and transfers.
• Managed applicant tracking system to ensure accurate records of applicants and employees are maintained.
• Advised management on legal compliance related to employee relations matters such as FMLA, ADA, EEO.
• Maintained confidential personnel files in accordance with applicable laws and regulations.
• Manage Workers Compensation claims
• Keep OSHA 300 logs up to date.
• Maintain new Cadet timesheets in Beacon(Fiori) system

● Supervises convenience site personnel including scheduling, timecard approval, managing staff morale, performance management, and training site staff on departmental policies and procedures, proper cash handling, customer service, waste screening, and proper material handling.

● Oversees collection of solid waste and recyclables, at convenience sites, accepting only appropriate items and screening for non-permitted waste materials.

● Serves as a clearinghouse for conflict resolution for staff and citizens.

● Ensures compliance with all relevant state and federal regulations to include conducting routine safety and security audits of each site.

● Tracks condition and repair of assigned equipment, and locations and works with Landfill Supervisor and Vehicle Maintenance on needed equipment and grounds repairs, including compactor containers.

● Conducts regular cash box audits at sites. Performs as backup for site deposit reconciliation.

● Holds staff accountable for maintaining cleanliness of the facility, parking area, grass, and roadside. Conducts and documents monthly site audits to inspect for maintenance needs.

● Monitors access and use of facility. Works with site monitors on education of patrons in proper disposal methods.

● Completes and submits reports as required by local, state, and federal regulations and departmental policy and procedure.

● Manages projects as needed for site upgrades and changes.

● Collaborates with other Solid Waste personnel, other departments, vendors and commercial haulers to provide the best experience for citizens.

● Visits each site weekly to make sure compliance and training are effective and to check for safety concerns.

● Prepare and organize daily supplies for each site. Ensure supplies are delivered as needed.

● Maintain and reorder site supply inventory.

● Prepare updates daily for the Solid Waste Director.

● Performs duties as a site monitor, when necessary.

● Performs assigned functions as a Disaster Ready Team (DRT) member, if appointed or volunteer.

● Performs related tasks as required.

● Meet and greet customers; direct citizens entering site on proper disposal of solid waste and recyclables; maintain appearance of site; assist the public with questions.

● Greets customers and directs them to the proper location for disposing of materials; assists customers with heavy objects, if necessary; answers customer questions and provides information.

● Maintains appearance of site.

● Keeps accurate count of all customers entering the convenience site and collects money from customers.

● Compiles information and prepares reports.

● Monitors loads for hazardous materials.

● Ensures that recyclable materials are separated from other solid waste materials.

Performs assigned functions as a Disaster Ready Team (DRT) member, if appointed or volunteer. Performs related tasks as required

• Conducted inventories on a regular basis to track stock levels.
• Placed special orders or called other stores to find desired items.
• Developed trusting relationships with customers by making personal connections.
• Reviewed files, recordings and other documents to obtain information to respond to requests.
• Answered incoming telephone calls to provide store, products and services information.
• Helped customers find specific products, answered questions, and offered product advice.
• Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
• Provided accurate information about products, prices and services.
• Ensured compliance with all safety regulations while handling hazardous materials.
• Stocked shelves and supplies and organized displays to focus customer attention on specific items.
• Increased purchase amounts by cross-selling with similar products.
• Processed transactions using a point-of-sale system.
• Organized store by returning merchandise to proper areas and restocked displays.
• Greeted customers and provided exceptional customer service.
• Maintained records related to sales for store management.
• Assisted customers with product selection, sizing and styling.
• Used technology resources to assist customers in locating and selecting items.
• Maintained up-to-date knowledge of store merchandise and policies.
• Suggested ideas for improving store operations and increasing profits.
• Worked with fellow sales team members to achieve group targets.
• Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
• Maintained knowledge of sales and promotions, return policies and security practices.
• Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
• Collected payments and provided accurate change.
• Maintained cleanliness of store environment including floors, windows, displays.
• Attended weekly team meetings to review performance goals and objectives.
• Engaged customers in friendly, professional dialogue to determine needs.
• Adhered to company initiatives and achieved established goals.
• Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
• Handled customer complaints in a professional manner.
• Organized stockroom shelves according to size, color or style.
• Watched for and recognized security risks and thefts to prevent or handle situations.

● Disassemble engine lifters and prepare them to be cleaned in three different chemical baths.

● Ensure all safely standards are always met.

● Maintains appearance of site.

● Keep the work area and shop clean.

● Inspect cleaned engine lifters.

● Rebuild cleaned engine lifters.

● Prepare product for shipment.

● Build and assemble cabinets.

● Met all safety standards.

● Maintains clean work area and shop.

● Help with installation of custom cabinets.

Work with power tools.

● Helps maintain a clean, well-organized store with a customer-first focus.

● Assist customers in locating and purchasing merchandise, operating a cash register, stocking, and recovering merchandise, cleaning the store, and performing other duties as assigned by the Store Manager to maximize store profitability and customer satisfaction while protecting company assets.

● Perform the duties of a Sales Associate and act in a lead capacity in the absence of the Store Manager or Assistant Store Manager

● Provide superior customer service leadership; greet and assist customers.

● Operate cash register and scanner to itemize and total customer’s purchase, collect payment from customers and make change, bag merchandise, and assist customers with merchandise as necessary.

● Follow company work processes to receive, open and unpack boxes, cartons, and totes of merchandise; stock merchandise, restock and rotate merchandise on shelves, and build merchandise displays.

● Clean the store; take out trash; dust and mop store floors; clean restroom and stockroom; and help set up sidewalk displays.

● Assist in implementation and maintenance of planograms.

● Open and close the store under specific direction of the Store Manager

● Perform additional duties typically performed by the Store Manager or Assistant Store Manager, in their absence.

● Frequent walking and standing

● Frequent bending, stooping, and kneeling to run check out station, stock merchandise and unload trucks, which may also require the ability to push and/or pull roll-tainers for stocking merchandise.

● Frequent handling of merchandise and equipment such as handheld scanners, pricing guns, box cutters, merchandise containers, two-wheel dollies, U-boats (six-wheel carts), and roll-tainers

● Climbing (using step ladder) up to heights of six feet

● Preparing end of day deposit

● Regular driving/providing own transportation to make bank deposits, attend management meetings and travel to other Dollar General stores