Jolie Handel
Elgin,IL
Summary
Results-driven executive with extensive experience in strategic leadership and operational excellence. Proven track record in fostering team collaboration, driving organizational growth, and adapting to evolving business needs. Skilled in strategic planning, financial management, and stakeholder engagement. Known for strong decision-making abilities and unwavering focus on achieving measurable outcomes.
Overview
14
14
years of professional experience
1
1
Certification
Work History
President
Secure Solutions Consulting
10.2023 - Current
- Advised clients on RCM, EMR, and EHR vendor selection based on organizational needs and compliance requirements.
- Specialized in optimizing healthcare operations with a focus on security, scalability, and regulatory alignment.
Director of Business Development
ARxChange
03.2025 - 07.2025
- Identified and cultivated new business opportunities across emerging healthcare markets.
- Managed and expanded strategic partnerships to enhance service offerings.
- Led market analysis initiatives to assess potential growth segments and align strategy accordingly.
- (Consulted)
Vice President of Client Relations
Medlytix LLC
06.2023 - 08.2023
- Consulted with healthcare clients to streamline requests and align operational goals.
- Performed in-depth research and data analysis to identify key performance insights.
- (Consulted)
Revenue Cycle Director
Spark Dental
11.2022 - 06.2023
- Directed an 80-member team across billing, credentialing, coding, offshore operations, and more.
- Secured major partnerships to support growth strategy and market expansion.
- Launched a mentoring program to leverage team strengths and enhance collaboration.
- Strengthened internal controls and ensured regulatory compliance through daily reviews.
- Redesigned patient and insurance billing workflows to boost efficiency and reduce errors.
- (Consulted)
Director, RCM Integrated OPS Consultant
Axia Women's Health
10.2021 - 07.2022
- Oversaw a 200-person team across multiple RCM functions including billing and acquisitions.
- Reduced denial rate by 35% and improved physician engagement by 45% in Q1.
- Documented SOPs to enhance process accuracy and reduce costs by 10%.
- Implemented revenue integrity protocols for better compliance and charge capture.
- Served as senior escalation contact to resolve high-level operational issues.
- (Consulted)
Senior Client Consultant
Texican Consulting
02.2021 - 10.2021
- Managed a 300+ member team across pre-registration, ER, and ortho units with 4 direct reports.
- Increased patient satisfaction by 86% and improved team success metrics by 43% in the first quarter.
- Reduced enterprise operating costs by 30% within 90 days by streamlining workflows and governance.
- Boosted customer satisfaction by 20% through retention strategies and a customer-centric culture.
- Cross-trained staff across departments to increase operational flexibility and reduce bottlenecks.
- (Consulted)
Director, Revenue Cycle Physician
Ensemble Health Partners
11.2020 - 01.2021
- Served as primary contact for RCM operations across centralized patient billing.
- Developed and implemented data-driven action plans to maximize operational efficiency and customer satisfaction.
- Streamlined business processes while aligning with industry compliance standards.
Director, Integration Management Client Advisor
Ensemble Health Partners
06.2020 - 10.2020
- Led performance-based initiatives aligned with client KPIs and business goals.
- Analyzed data and executed strategic plans that uncovered client growth opportunities.
- Presented dashboard performance reports to CFOs during bi-weekly reviews.
Implementation Director & Client Advisor (SaaS)
HFMA
05.2014 - 06.2020
- Oversaw SaaS implementation and client relations for hospital and physician accounts with revenues up to $400M.
- Led cross-functional SaaS product demos, installations, and user training across platforms like Meditech, Soarian, Epic, and Cerner.
- Developed a product roadmap with CFOs that drove renewals, expansions, and referrals.
- Led a feature launch that improved client performance by 40%.
Client Advisor – Map App (SaaS)
HFMA
01.2012 - 05.2014
- Promoted from Consultant to Full-Time Employee based on performance.
- Increased customer success scores by 43% in two years through product training and enhancements.
- Created SOPs to decrease application processing time by 76%, generating $10M in revenue.
Education
Bachelor of Business Administration - Management and Operations
Purdue University
12.2025
Associate of Arts - undefined
University of Phoenix
Skills
- Contract negotiation
- Complex Problem-solving
- Critical thinking
- Decision-making
- Process improvement
- Client relationship building
- OKRs and kpis
- Cross-functional team leadership
- Performance monitoring
- Data analysis
- Coaching and mentoring
- Account management
Websites
Certification
- Green Belt – Simpler Consulting
- Communication – Simpler Communication
- CRCR – Certified Revenue Cycle Representative
Timeline
Director of Business Development
ARxChange
03.2025 - 07.2025
President
Secure Solutions Consulting
10.2023 - Current
Vice President of Client Relations
Medlytix LLC
06.2023 - 08.2023
Revenue Cycle Director
Spark Dental
11.2022 - 06.2023
Director, RCM Integrated OPS Consultant
Axia Women's Health
10.2021 - 07.2022
Senior Client Consultant
Texican Consulting
02.2021 - 10.2021
Director, Revenue Cycle Physician
Ensemble Health Partners
11.2020 - 01.2021
Director, Integration Management Client Advisor
Ensemble Health Partners
06.2020 - 10.2020
Implementation Director & Client Advisor (SaaS)
HFMA
05.2014 - 06.2020
Client Advisor – Map App (SaaS)
HFMA
01.2012 - 05.2014
Associate of Arts - undefined
University of Phoenix
Bachelor of Business Administration - Management and Operations
Purdue University
Similar Profiles
Steven HillSteven Hill
Security Officer at G4S Secure Solutions/ Allied Universal Security SolutionsSecurity Officer at G4S Secure Solutions/ Allied Universal Security Solutions
Adam KuharAdam Kuhar
Private Security Consultant at Alpha Secure Consulting LLCPrivate Security Consultant at Alpha Secure Consulting LLC
Walid AnsariWalid Ansari
Safety Steward at Servoca Secure SolutionsSafety Steward at Servoca Secure Solutions
Corey RudesCorey Rudes
Service Manager at Moxie Pest ControlService Manager at Moxie Pest Control
Katy MeyerKaty Meyer
Learning and Development Project Manager at College of American PathologistsLearning and Development Project Manager at College of American Pathologists