Jolie Pearl
Las Vegas,NV
Summary
Motivating leader with comprehensive experience implementing new processes and managing staff. My skills paired with in-depth knowledge of policies and procedures evaluate the service and employee performance of any establishment.
Overview
2
2
years of professional experience
Work History
Manager
Virgin Hotels
Las Vegas, NV
03.2024 - Current
- Enforced customer service standards and resolved customer problems.
- Monitored staff performance and addressed issues.
- Developed & implemented plans to enhance sales.
- Maintain adequate staffing to meet objectives within budget.
- Enhanced team member performance using motivational coaching and training.
- Create standard operating procedures and deliver training to credit personnel to improve operational efficiency.
Office Manager
JING Las Vegas
Las Vegas, NV
07.2022 - 03.2024
- Created standard operating procedures and enforced policies.
- Managed office inventory and placed new supply orders.
- Used judgment in handling confidential matters.
- Elevated customer satisfaction by promptly resolving client issues.
- Performed biweekly payroll & coordinated record keeping.
- Reported Daily Cash & created Daily Cash banks.
Education
Las Vegas Realtor -
Joe Taylor Group
02-2023
Bachelor of Accountancy - Accounting
New Mexico State University
Las Cruces, NM05-2020
Skills
- Policy Implementation
- Sales & Marketing Techniques
- Complex Problem-Solving
- Negotiation
- Team Leadership
- Verbal & written communication
- Time Management
- Performance Management
- Operations Management
- Financial Management
- Staff Management
Timeline
Manager
Virgin Hotels
03.2024 - Current
Office Manager
JING Las Vegas
07.2022 - 03.2024
Las Vegas Realtor -
Joe Taylor Group
Bachelor of Accountancy - Accounting
New Mexico State University