Ariana Heringhausen
Owosso
Summary
Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Assistant Manager
LoveJoy Community Services
10.2023 - Current
- Go through documentation weekly to ensure it is completed.
- Assist the home manager with weekly duties.
- Complete daily documentation, both online and paper.
- Care for clients, and make sure their goals and needs are met.
- Prepare and cook healthy meals.
- Oversee all staff members.
- Assist with running and setting up appointments.
- Contact guardians, caseworkers, doctors, and pharmacy.
- Answer phones in a timely manner.
- Pass medications.
- Complete online and in-person training.
- Assist with running staff meetings.
- Making sure the home is clean.
- Communicate with upper management and home staff daily.
Home Manager
LoveJoy Community Services
05.2023 - 10.2023
- Managed daily operations for residential services, ensuring compliance with organizational standards.
- Developed and implemented individualized support plans to optimize resident well-being.
- Coordinated team schedules and assignments to enhance service delivery efficiency.
- Trained and mentored staff on best practices in resident care and safety protocols.
- Led emergency response initiatives, ensuring safety protocols were followed during crises.
- Oversaw home inventory of supplies and groceries by tracking use and placing new orders.
- Fostered collaborative relationships with families and community partners.
- Maintained a safe and comfortable living environment for residents through rigorous property maintenance and inspections.
- Oversaw meal planning and preparation, working closely with dietary staff to accommodate individual needs while promoting healthy eating habits among residents.
- Protected clients' monies and property by tracking spending and reconciling accounts.
- Arranged for ongoing housekeeping to keep home areas clean, neat and properly sanitized.
- Offered learning opportunities to help residents develop important life skills.
- Monitored direct care activities for optimal patient protections and infection control standards.
- Kept accounts, resident files and regulatory paperwork current and accurate with diligent attention to administrative requirements.
- Evaluated staff performance on an ongoing basis, offering constructive feedback and guidance for improvement when necessary.
- Collaborated effectively with other departments within the organization to ensure smooth operations and a cohesive approach to resident care.
- Handled difficult situations calmly, addressing conflicts between residents or staff with diplomacy and fairness.
- Assisted staff with maintaining residents' health by scheduling medical appointments and arranging transportation.
- Ensured compliance with state regulations through meticulous record-keeping and timely submission of required documentation.
Direct Care Worker
LoveJoy Community Services
10.2022 - 05.2023
- Provided direct support to individuals with disabilities, enhancing daily living skills and promoting independence.
- Monitored client progress and reported changes to healthcare professionals, ensuring timely interventions.
- Facilitated engaging activities that encouraged social interaction and skill development among clients.
- Maintained accurate documentation of client behavior, progress, and incidents, ensuring compliance with regulatory standards.
- Advocated for clients' rights and needs, empowering them to participate actively in their care decisions.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Provided emotional support to patients during difficult times, fostering a sense of trust and psychological wellbeing.
- Delivered exceptional service by prioritizing patient safety while maintaining confidentiality according to HIPAA guidelines.
- Pass medications at the proper times to the proper clients.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Planned healthy meals, purchased ingredients, and cooked meals to provide adequate nutrition for client wellbeing.
- Maintained clean, safe, and well-organized patient environment.
- Assisted disabled clients to support independence and well-being.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
Education
High School Diploma -
Owosso High School
Owosso, MISkills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
Certification
- Certified in Adult and Pediatric CPR, First aid and AED
- Certified in CPI
- HIPPA Compliance certified
- Medication Administration Certified
- Bloodborne pathogens certified.
- Emergency preparedness certified.
Timeline
Assistant Manager
LoveJoy Community Services
10.2023 - Current
Home Manager
LoveJoy Community Services
05.2023 - 10.2023
Direct Care Worker
LoveJoy Community Services
10.2022 - 05.2023
High School Diploma -
Owosso High School