Jolie Robinson
Manchester,NH
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Eager to transfer skills from years of customer service into a new field.
Overview
8
8
years of professional experience
Work History
Office Manager
Aspen Dental
04.2022 - Current
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Controlled finances to lower costs and keep business operating within budget.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Reported to senior management on organizational performance and progress toward goals.
- Evaluated employee records and productivity and submitted evaluation reports.
- Delivered performance reviews, recommending additional training or advancements.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Defined clear targets and objectives and communicated to other team members.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Store Manager
American Eagle Outfitters, Inc
03.2015 - 10.2021
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Education
Enrolled - Aesthetics
American Academy of Health And Beauty
Manchester, NH04.2024
High School Diploma -
Manchester Central High School
Manchester, NH06.2016
Skills
- Strategic Planning
- Office Supplies and Inventory
- Organizational Skills
- Training and Development
- Billing and Invoicing
- Handling Complaints
- Email Correspondence
- Calendar Management
- Staff Training
- Enforce Policies
- Performance Improvement
- Scheduling
- Team Bonding
- Financial Reporting
- Account and Ledger Reconciliations
- Multitasking
- Report Preparation and Analysis
- Biweekly Payroll Processing
- Workflow Planning
- Customer Service
- P&L Responsibility
- Consulting
Timeline
Office Manager
Aspen Dental
04.2022 - Current
Store Manager
American Eagle Outfitters, Inc
03.2015 - 10.2021
Enrolled - Aesthetics
American Academy of Health And Beauty
High School Diploma -
Manchester Central High School
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