Jolie Scott
Peer Recovery Coach
Sellersburg,IN
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Judicial Peer
Thrive RCO
New Albany, IN
07.2023 - Current
- Provided individual with nonclinical counseling services to clients, including developing treatment plans and monitoring progress.
- Assisted clients in identifying personal goals and creating strategies for achieving them.
- Coached clients on how to develop healthy coping skills through evidence-based practices such as mindfulness techniques and cognitive behavioral therapy.
- Supported clients by providing encouragement during difficult times of relapse prevention.
- Provided crisis intervention services when needed, including referring clients to emergency services if necessary.
- Advocating for access to housing, employment opportunities, and health care benefits., for individuals seeking long-term sobriety.
- Maintained accurate case records and documentation according to agency guidelines.
- Attended court hearings as a representative of the organization when needed.
- Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
Outreach Intern
Thrive RCO
New Albany, IN
08.2023 - 05.2024
- Conducted research on potential target audiences and identified appropriate outreach strategies.
- Established relationships with community organizations to increase visibility of the organization.
- Researched best practices in order to develop innovative approaches for connecting with target audiences.
- Participated in brainstorming sessions focused on developing creative ideas for outreach initiatives.
- Collaborated with community-based organizations and key stakeholders to address community initiatives.
- Implemented community outreach and engagement plans to reach vulnerable communities.
- Presented clients with information, referrals and assistance accessing resources such as food, housing and transportation.
Residential Floor Manager
Wooded Glen
Henryville, IN
08.2020 - 07.2023
- Counseled individuals, families and groups as part of recovery process.
- Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals.
- Helped clients diagnosed with addictive disease disorders increase skills, explore talents and build self-esteem.
- Developed and maintained therapeutic environment within recovery groups, encouraging open communication.
- Assisted in implementing programs to improve patient retention and patient success in treatment.
- Conducted regular meetings with team members to review and assess progress of recovery initiatives.
- Provided guidance and direction on best practices related to customer service, collections, and dispute resolution.
- Collaborated with other departments to ensure that all customer inquiries were addressed promptly and efficiently.
- Trained new staff on proper use of collection software applications as well as effective debt collection techniques.
- Identified potential areas of risk within the organization's existing portfolio by analyzing trends in delinquency rates or default rates.
- Responded to needs and concerns of residents and visitors.
- Enforced state and federal regulations as well as company policies and procedures for strict compliance.
Assistant Manager
Dish on Market
Louisville, Kentucky
09.2014 - 07.2020
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Delegated daily tasks to team members to optimize group productivity.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
Owner/Operator
Driven Purpose LLC
Louisville, KY
05.2016 - 04.2018
- Communicated with patients with compassion while keeping medical information private.
- Maintained records management system to process personnel information and produce reports.
- Monitored inpatient bed use, facilities and staff to provide optimal use of resources.
- Promoted recovery growth in community
- Facilitated programming and groups.
Education
Associate of Applied Science - Human Services
Ivy Tech Community College of Indiana
Sellersburg, IN12-2025
Skills
- Performance Evaluations
- Customer Service Expertise
- Document Management
- Staff Training
- Team Building
- Retention Strategies
- Decisive Decision-Making
- Team Development
- Professionalism
- Relationship Building
- Suicide Prevention
- Recovery Coaching
- Motivational Interviewing
- Patient Intake
- Nonclinical Counseling
- Client Advocacy
- Family Education
- Group Therapy
- Community Outreach
- Discharge Planning
Certification
- Peer Support Specialist 2018
- AMA Reduction Training 2021
- Ethics Responsibility Training 2021
- Case Management Training 2021
- Nationally Certified Intervention Professional 2021
- CPI Certified 2023
- CPR Certified 2023
- CAPRC II MHAI Stanley W. Kemper Training Institute 2023
- Recovery Support Ethics MHAI Stanley W. Kemper Training Institute 2023
- Mapping the Criminal Justice System Through SIM MHAI Stanley W. Kemper Training Institute 2023
References
References available upon request.
Timeline
Outreach Intern
Thrive RCO
08.2023 - 05.2024
Judicial Peer
Thrive RCO
07.2023 - Current
Residential Floor Manager
Wooded Glen
08.2020 - 07.2023
Owner/Operator
Driven Purpose LLC
05.2016 - 04.2018
Assistant Manager
Dish on Market
09.2014 - 07.2020
Associate of Applied Science - Human Services
Ivy Tech Community College of Indiana
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