Jolie Scott
Sellersburg,IN
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
1
1
Certificate
12
12
years of professional experience
Work History
Director of Community
THRIVE RCO
New Albany, Indiana
01.2026 - Current
- Developed community engagement strategies to foster relationships among members.
- Facilitated workshops and events to promote wellness and recovery initiatives.
- Coordinated outreach programs to connect with local organizations and resources.
Community Peer Manager
THRIVE RCO
New Albany, IN
11.2024 - Current
- Provided leadership during times of organizational change or crises.
- Coached, mentored, and trained team members to improve their job performance.
- Resolved conflicts between employees by guiding them through company policies and procedures.
- Scheduled interviews for potential candidates, and conducted reference checks before hire.
- Conducted performance reviews for team members.
- Provided individual supervision for peer recovery coaches to maintain credentials.
Lead Peer Recovery Coach
Thrive RCO
New Albany, IN
06.2024 - Current
- Provided individual with nonclinical counseling services to participants, including developing treatment plans and monitoring progress.
- Assisted participants in identifying personal goals and creating strategies for achieving them.
- Supported participants by providing encouragement during difficult times of relapse prevention..
Judicial Peer
Thrive RCO
New Albany, IN
12.2023 - 05.2024
- Encouraged positive behavior change through motivational interviewing techniques and supportive counseling approaches.
- Participated in case conferences and staff meetings to discuss best practices and provide feedback on client progress.
- Provided emotional support through listening actively and validating feelings expressed by clients during sessions.
- Provided one-on-one peer support services to individuals with mental health conditions in a nonclinical setting.
Outreach Intern
Thrive RCO
New Albany, IN
08.2023 - 05.2024
- Established relationships with community organizations to increase visibility of the organization.
- Collaborated with community-based organizations and key stakeholders to address community initiatives.
- Implemented community outreach and engagement plans to reach vulnerable communities.
- Presented participants with information, referrals and assistance accessing resources such as food, housing and transportation.
Peer Recovery Coach
Thrive RCO
New Albany, IN
07.2023 - 12.2023
- Participated in continuing education opportunities related to substance use disorders or mental health conditions.
- Supported participants through challenging times by offering emotional guidance and unconditional acceptance.
- Actively listened to participants during individual sessions to provide an understanding environment for processing feelings and experiences.
Residential Floor Manager
Wooded Glen
Henryville, IN
08.2020 - 07.2023
- Counseled individuals, families and groups as part of recovery process.
- Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals.
- Helped clients diagnosed with addictive disease disorders increase skills, explore talents and build self-esteem.
- Developed and maintained therapeutic environment within recovery groups, encouraging open communication.
- Assisted in implementing programs to improve patient retention and patient success in treatment.
- Conducted regular meetings with team members to review and assess progress of recovery initiatives.
- Provided guidance and direction on best practices related to customer service, collections, and dispute resolution.
- Collaborated with other departments to ensure that all customer inquiries were addressed promptly and efficiently.
- Trained new staff on proper use of collection software applications as well as effective debt collection techniques.
- Identified potential areas of risk within the organization's existing portfolio by analyzing trends in delinquency rates or default rates.
- Responded to needs and concerns of residents and visitors.
- Enforced state and federal regulations as well as company policies and procedures for strict compliance.
Assistant Manager
Dish on Market
Louisville, Kentucky
09.2014 - 07.2020
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Delegated daily tasks to team members to optimize group productivity.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
Owner/Operator
Driven Purpose LLC
Louisville, KY
05.2016 - 04.2018
- Communicated with patients with compassion while keeping medical information private.
- Maintained records management system to process personnel information and produce reports.
- Monitored inpatient bed use, facilities and staff to provide optimal use of resources.
- Promoted recovery growth in community
- Facilitated programming and groups.
Education
Associate of Applied Science - Human Services/Social Work
Ivy Tech Community College of Indiana
Sellersburg, IN07-2024
Mental Health Direct Support - Mental Health Services
Ivy Tech Community College of Indiana
Sellersburg, IN12-2024
Addiction Studies - Addiction Studies Technical Certificate
Ivy Tech Community College of Indiana
Sellersburg, IN12-2024
Bachelor of Social Work - Human Services
Eastern Kentucky University
Richmond, KY 01.2026 - current
Skills
- Performance Evaluations
- ADP/Work Day
- Customer Service Expertise
- Document Management
- Staff Training
- Team Building
- Retention Strategies
- Decisive Decision-Making
- Team Development
- Professionalism
- Relationship Building
- Suicide Prevention
- Recovery Coaching
- Motivational Interviewing
- Patient Intake
- Nonclinical Counseling
- Client Advocacy
- Family Education
- Group Therapy
- Community Outreach
- Discharge Planning
Certification
- Peer Support Specialist 2018
- AMA Reduction Training 2021
- Ethics Responsibility Training 2021
- Case Management Training 2021
- Nationally Certified Intervention Professional 2021
- CPI Certified 2023
- CPR Certified 2023
- CAPRC II MHAI Stanley W. Kemper Training Institute 2023
- Recovery Support Ethics MHAI Stanley W. Kemper Training Institute 2023
- Mapping the Criminal Justice System Through SIM MHAI Stanley W. Kemper Training Institute 2023
- CADAC II Certified Alcohol and Drug Consultant MHAI Stanley W. Kemper Training Institute 2024
- Mental Health Endorsement 2025
- CSPR-PR Certified Supervisor of Peer Recovery 2025
Timeline
Director of Community
THRIVE RCO
01.2026 - Current
Bachelor of Social Work - Human Services
Eastern Kentucky University
01.2026 - current
Community Peer Manager
THRIVE RCO
11.2024 - Current
Lead Peer Recovery Coach
Thrive RCO
06.2024 - Current
Judicial Peer
Thrive RCO
12.2023 - 05.2024
Outreach Intern
Thrive RCO
08.2023 - 05.2024
Peer Recovery Coach
Thrive RCO
07.2023 - 12.2023
Residential Floor Manager
Wooded Glen
08.2020 - 07.2023
Owner/Operator
Driven Purpose LLC
05.2016 - 04.2018
Assistant Manager
Dish on Market
09.2014 - 07.2020
Associate of Applied Science - Human Services/Social Work
Ivy Tech Community College of Indiana
Mental Health Direct Support - Mental Health Services
Ivy Tech Community College of Indiana
Addiction Studies - Addiction Studies Technical Certificate
Ivy Tech Community College of Indiana