Summary
Overview
Work History
Education
Skills
Timeline
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Jolie Estes

Belton,SC

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

11
11
years of professional experience

Work History

Customer Service Representative

Carolina Auto Auction Inc.
09.2017 - 10.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer requests for products, services, and company information.
  • Utilized customer service software to manage interactions and track customer satisfaction.

Inside Sales Coordinator

The Truck Farm Of Easley
04.2015 - 09.2017
  • Increased customer satisfaction by promptly addressing inquiries and providing accurate product information.
  • Streamlined the sales process for improved efficiency through diligent follow-ups and timely communication with clients.
  • Developed strong relationships with clients, leading to increased repeat business and referrals.
  • Collaborated closely with outside sales representatives to ensure smooth transactions and coordination of efforts.
  • Maintained detailed records of client interactions, tracking their needs and preferences for future reference.
  • Initiated sales calls to existing customers to replenish inventories.
  • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
  • Researched customer issues and implemented solutions that proved to be efficient and effective.
  • Answered average of 175 incoming customer calls daily.
  • Scheduled customer appointments for sales representatives on road or out of office.

Sales Representative

Easley Mitsubishi
10.2012 - 04.2015
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Trained and mentored new sales representatives.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
  • Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
  • Generated new leads through networking and attending industry events.
  • Increased sales revenue by identifying and targeting high-potential accounts.

Education

High School Diploma -

Belton Honea Path High School
Honea Path, SC
06.2011

Skills

  • Product Knowledge
  • Account Updating
  • Report Generation
  • Data Collection
  • Data Entry
  • Appointment Scheduling
  • Paperwork Processing
  • Microsoft Excel
  • Research
  • Call Center Operations

Timeline

Customer Service Representative

Carolina Auto Auction Inc.
09.2017 - 10.2023

Inside Sales Coordinator

The Truck Farm Of Easley
04.2015 - 09.2017

Sales Representative

Easley Mitsubishi
10.2012 - 04.2015

High School Diploma -

Belton Honea Path High School

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Jolie Estes