Joliek S. Vega
New York
Summary
Driven professional with a track record of enhancing customer satisfaction by 10% at Ashley Furniture Home store through exceptional communication and interpersonal skills. Excelled in leadership roles, notably as Assistant Manager at Ashley Furniture Home store and The Body Shop, by implementing effective sales strategies and mentoring teams. Proficient in Microsoft Office and adept at fostering client relationships, consistently exceeding sales goals. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
18
18
years of professional experience
Work History
Assistant Store Manager
Ashley Furniture Homestore
2022.07 - 2024.08
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Lead
Duane Reade-Walgreens
2021.04 - 2022.03
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Developed and actualized customer service initiatives to decrease wait times.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Executes excellent sales floor merchandising and selling.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Conducted performance evaluations, identifying areas for development and rewarding strong performance.
- Defined clear targets and objectives and communicated to other team members.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Sercretary
Asher Levy School- Special Needs PreK-5th Grade
2019.09 - 2021.03
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Promoted a positive image of the organization through clear communication both internally with colleagues and externally with clients.
- Enhanced meeting efficiency by preparing agendas and minutes, ensuring all participants were well-informed.
Assistant Manager
The Body Shop
2009.07 - 2012.01
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Increased sales by driving operational efficiencies and building excellent customer rapport.
Sales Representative
Target
2006.09 - 2007.06
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Trained and mentored new sales representatives.
- Assisted in product placement and visual merchandising, maintaining attractive and inviting appearance.
Education
Bachelor of Science - Biology
Long Island University- Brooklyn Campus
05.2003
High School Diploma -
Manhattan Village Academy
New York, NY06.2001
Skills
- Exceptional Communication skills
- Increased customer satisfaction by 10%
- Interpersonal skills
- Attention to Detail
- Sales and Retail Management experience
- Leadership
- Microsoft Word, Google Docs, Microsoft Office, Zoom, Extensive Customer Service Skills.
- Strong Administrative Abilities
- Excellent Research skills
- Team Management
- POS Systems
- Employee Scheduling
- Upselling and Cross Selling
- Mentoring and Coaching
- Hiring and Training
- Problem-Solving
- Customer Service and Engagement
- Customer experience
Volunteer Experience
Asher Levy School- PS 19 09/2019- 04/2021
PTA Secretary
Assist with fundraiser's.
Assist with Kindergarten & 5th grade graduation
Head Secretary- Ensuring meetings are effectively, organize and minutes.
Timeline
Assistant Store Manager
Ashley Furniture Homestore
2022.07 - 2024.08
Lead
Duane Reade-Walgreens
2021.04 - 2022.03
Sercretary
Asher Levy School- Special Needs PreK-5th Grade
2019.09 - 2021.03
Assistant Manager
The Body Shop
2009.07 - 2012.01
Sales Representative
Target
2006.09 - 2007.06
Bachelor of Science - Biology
Long Island University- Brooklyn Campus
High School Diploma -
Manhattan Village Academy
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