Summary
Overview
Work History
Education
Skills
Leadership And Community Service Experience
Certification
Public Notary
Timeline
Generic

Joliesha Gause

Rochester,NY

Summary

Innovative and ambitious professional with a strong work ethic, I excel in meeting aggressive business goals while maintaining a commitment to excellence. Passionate about improving financial literacy in my community, I bring a diverse skill set. A focused customer relations expert, I am skilled in lead generation, relationship development, and exceeding customer expectations, contributing to overall success in various roles.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Relationship Specialist

The Summit Federal Credit Union
12.2022 - Current
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services in originating loan applications.
  • Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
  • Logged call information and solutions provided into internal database.
  • Maximized advertising efforts by developing content for media relations, corporate communications, and social media posts.
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.

Direct Support Behavioral Coach Relief Staff

Christian Heritage Services
10.2021 - 01.2023
  • Listen attentively and take a genuine interest in the individuals
  • Providing support with maintaining schedules with individuals hygiene
  • Encourage individuals to build meaningful relationships with friends, family and associates via various of personable channels
  • Assist with medical needs, including monitoring health, and accurately completing documentation
  • Provide transportation for individuals.
  • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
  • Maintained clean, safe, and well-organized patient environment.

Member Service Representative II NMLS#1884995

Summit Federal Credit Union
08.2019 - 12.2022
  • Research and resolve member questions, problems, and complaints by telephone, written correspondence, or in person
  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
  • Processed loan applications, and account opening, and maintain clientele with current and new members
  • Adhere to the credit union and departmental policies and procedures
  • Promote and cross-sell credit union products and services that best suit our members’ needs
  • Display outstanding interpersonal and telephone skills, with the ability to interact professionally and effectively with members
  • Process member transaction requests accurately and efficiently
  • Promoted to MSR II, with the expectations of higher sales goals, after 9 months as an MSRI.

Teller

Summit Federal Credit Union
03.2018 - 08.2019
  • Prepare workstation at the beginning of each day and ensure proper inventory of supplies
  • Completion of special projects as assigned by the Head Teller or management
  • Assist Head Teller with daily close-out procedures and any other duties as requested
  • Generate and Complete monthly reports to be given to management
  • Accurately complete cash and check transactions efficiently.

Store Operations Management Internship - Selected program

Wegmans Food Market
05.2016 - 06.2018
  • Gained advanced experience in-store benchmarking, projections of sales, and employee development
  • Completed the Lane Hawk project to examine grocery items often missed in the checkout process
  • Analyzed data and presented results visually to cashiers to implement changes and decrease the rate of un-scanned items.

Front End Coordinator

Wegmans Food Market, Inc.
11.2012 - 01.2018
  • Assign 15-23 employees to coordinate the consistent job duties on the Front End
  • Record readings on each department’s profit
  • Assist customers with finding products and providing meal solutions.

Teller Intern

ESL Federal Credit Union
06.2017 - 08.2017
  • Serviced members within operational and service level guidelines
  • Contributed to the achievement of team lead objectives
  • Held leadership roles in conducting end-of-day tasks and assisted other tellers as needed
  • Used same member-focused skills and behaviors to foster and meet internal customer satisfaction performance targets.
  • Maintained friendly and professional customer interactions.
  • Assisted customers with banking needs and inquiries.

Education

Bachelors of Science in Business Management Accelerated adult learning program -

Roberts Wesleyan College
04.2024

Monroe Community College
03.2021

Bachelor of Science program, Business Management -

Nazareth College
05.2017

Skills

  • Computer Software: Microsoft Excel Quickens Cisco Finesse Episys ADP BAI-training
  • Excellent Verbal and Written Communication
  • Excellent Organizational skills
  • Active Listening and Strong Attention to detail
  • Adaptive
  • Problem Solving and Critical Thinking
  • Creative thinker and Event Coordination
  • Conflict Resolution
  • Time Management

Leadership And Community Service Experience

  • United Way of Greater Rochester- Day of Caring Volunteers for local farm support children with disabilities - Home Steads for Hope, Summer 2023, Volunteered for built green houses, and gardening
  • Big Brother Big Sister of Greater Rochester, program that assist students and builds relationship by mentoring promising youth- The Wine & Chocolate Festival, March 2023, raised funds for local beneficiary, proceed raised for youth in underserved communities.
  • Partners for Serving, Nazareth College of Rochester, Rochester, NY, 09/2015, 11/2016, Partner’s Representative at Hillside Family of Agencies, Conduct workshops and learning experiences for young adults., Supply clothing and hygiene products (as needed)., Assist in counseling sessions with leaders.
  • New Wineskin Ministries, Rochester, NY, 02/2014, 2015, Youth & Dance Instructor, Created dance policies and procedures for students to follow, Demonstrated dance preparation and expectations, Advised dancers on the importance of hygiene, dance etiquette, and proper dance technique
  • Peer to Peace, James Monroe High School, Rochester, NY, 09/2012, 2014, Ambassador, Assist peers when conflicts arose with another student in peer mediation, Effectively communicate through interpersonal skills during constructive peace circles., Advised the benefits of different perspectives and mutual understanding or agreements, Increased awareness of emotional issues that arise within our teens

Certification

  • CNP - Certified Notary Public

Public Notary

Certified in July 2023 as a public notary of New York State

Timeline

Relationship Specialist

The Summit Federal Credit Union
12.2022 - Current

Direct Support Behavioral Coach Relief Staff

Christian Heritage Services
10.2021 - 01.2023

Member Service Representative II NMLS#1884995

Summit Federal Credit Union
08.2019 - 12.2022

Teller

Summit Federal Credit Union
03.2018 - 08.2019

Teller Intern

ESL Federal Credit Union
06.2017 - 08.2017

Store Operations Management Internship - Selected program

Wegmans Food Market
05.2016 - 06.2018

Front End Coordinator

Wegmans Food Market, Inc.
11.2012 - 01.2018

Bachelors of Science in Business Management Accelerated adult learning program -

Roberts Wesleyan College

Monroe Community College

Bachelor of Science program, Business Management -

Nazareth College

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