Summary
Overview
Work History
Education
Skills
Timeline
BusinessAnalyst

Jolinda Granados

Dallas,TX

Summary

Hardworking Customer Service Representative bringing 1 years of experience meeting customer needs via telecommuting roles. Skilled in listening to customers, meeting productivity targets and maintaining current knowledge of company offerings. Offering empathy, reliability and enthusiasm for satisfying customers. Personable and professional under pressure. Experienced customer service professional capable of coordinating shipments, coordinating dispatches and managing customer needs. Bringing 1-year background in maintaining customer satisfaction and contributing to company success. Passionate about promoting lasting customer satisfaction by delivering top-notch service and unparalleled support. Proficient in credit best practices and related loan options. Flexible and hardworking in deadline-driven environments. Experienced Delivery Driver offering delivery experience and solid dedication to customer satisfaction. Enhances vehicle longevity and workplace safety with good inspection and maintenance abilities. Apply advanced Spanish skills to enhance service for customers and collaborate effectively with diverse team members.

Overview

6
6
years of professional experience

Work History

Delivery Driver

Amazon
Dallas, TX
10.2021 - Current
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Delivered packages to customer doorsteps and business offices.
  • Contacted customers prior to delivery to confirm and coordinate delivery times.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
  • Worked overnight shifts during peak periods to meet coverage needs.

Loan Advisor

Bridgecrest Financial
Fortworth, TX
09.2019 - 11.2021
  • I manage a spreadsheet with 100+ accounts that i have to call within 2 hour time frames and 3x a day for customers to get back on track with their car loans.
  • I come up with a plan to cure their account so that they can maintain their loan going forward with positive credit reportings and save money on interest and knowledge them about their loan.
  • Meanwhile I call my accounts I receive incoming calls and have to help take care of their accounts to get back on track as well.
  • I started off in the first department that is called Front End which are accounts 0-30 days past due.
  • I was moved up with a pay increase and had an opportunity to work with more delinquent accounts such as 31-60+ days past due.

Customer Service Representative

FAMSA
Dallas, TX
09.2018 - 09.2019
  • Recommended loan approvals and denials based on customer loan application reviews
  • Obtained copies of applicants’ credit histories and reviewed paperwork to determine feasibility of granting loans
  • Explained very technical financial information to applicants in easy to understand language
  • Proactively identified solutions for customers experiencing credit issues
  • Observed all regulatory, compliance and security policies and procedures to keep data as safe as possible from breaches
  • Developed prospects for new loans by conducting [50] cold calls weekly
  • Collected member loan payments
  • Managed $30,000 company budget by designing complex financial model that tracked and validated expenses
  • Contacted potential clients to pursue sales and gather funds
  • Maintained friendly and professional customer interactions
  • Exceeded quarterly sales goals by 10%
  • Coordinated daily cash reconciliation in high-volume location
  • Increased company revenue by 30% over 5-month period by selling various investment products

Cashier

FIESTA MART
Dallas, TX
08.2016 - 12.2018
  • Maintained organized and clean customer areas by completing daily recovery checklists
  • Operated cash register for cash, check and credit card transactions with 100% accuracy
  • Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
  • Checked prices for customers and processed items sold by scanning barcodes
  • Restocked, arranged and organized merchandise in front lanes to drive product sales
  • Counted cash in register drawer at beginning and end of shift
  • Reviewed weekly sales circulars and monitored price changes
  • Mentor new team members on registers, meeting customer needs, maximizing group performance and maintaining high satisfaction with customers
  • Checked identification for proof-of-age and refusing alcohol sales to underage customers

Education

High School Diploma -

Dallas Can
Dallas, TX
06.2017

Skills

  • Order fulfillment
  • Complaint resolution
  • Report preparation
  • Technical support
  • Sale expertise
  • Strategic sales knowledge
  • Good listening skills
  • Recordkeeping strengths
  • Computer proficient
  • Adaptive team player
  • Quality assurance controls
  • Organizational strengths
  • Customer Service
  • Sales

Timeline

Delivery Driver

Amazon
10.2021 - Current

Loan Advisor

Bridgecrest Financial
09.2019 - 11.2021

Customer Service Representative

FAMSA
09.2018 - 09.2019

Cashier

FIESTA MART
08.2016 - 12.2018

High School Diploma -

Dallas Can

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Jolinda Granados