Jolinda Granados
Dallas,TX
Summary
Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success.
Overview
8
8
years of professional experience
Work History
Delivery Driver
Amazon
10.2021 - Current
- Completed on-time deliveries by choosing best and most efficient routes
- Operated vehicle safely in highly congested areas with no traffic violations
- Completed rush deliveries on tight timetables to satisfy customer needs
- Delivered packages to customer doorsteps and business offices
- Contacted customers prior to delivery to confirm and coordinate delivery times
- Loaded truck and properly secured items to prevent damage for deliveries
- Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order
- Worked overnight shifts during peak periods to meet coverage needs.
Store Manager
Freeway Insurance
11.2023 - 05.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and my Agents
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Streamlined purchasing processes, negotiating with vendors for better prices and payment terms.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Store Manager
TitleMax
04.2023 - 05.2023
- Managed inventory control, cash control, and store opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Boosted sales of retail products through knowledgeable recommendations tailored to each client''s specific needs.
Loan Advisor
Bridgecrest Financial
09.2019 - 11.2021
- I manage a spreadsheet with 100+ accounts that I have to call within 2 hour time frames and 3x a day for customers to get back on track with their car loans
- I come up with a plan to cure their account so that they can maintain their loan going forward with positive credit reportings and save money on interest and knowledge them about their loan
- Meanwhile, I call my accounts I receive incoming calls and have to help take care of their accounts to get back on track as well
- I started off in the first department that is called Front End which are accounts 0-30 days past due
- I was moved up with a pay increase and had an opportunity to work with more delinquent accounts such as 31-60+ days past due.
Customer Service Representative
FAMSA
09.2018 - 09.2019
- Recommended loan approvals and denials based on customer loan application reviews
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans
- Explained very technical financial information to applicants in easy to understand language
- Proactively identified solutions for customers experiencing credit issues
- Observed all regulatory, compliance and security policies and procedures to keep data as safe as possible from breaches
- Developed prospects for new loans by conducting [50] cold calls weekly
- Collected member loan payments
- Managed $30,000 company budget by designing complex financial model that tracked and validated expenses
- Contacted potential clients to pursue sales and gather funds
- Maintained friendly and professional customer interactions
- Exceeded quarterly sales goals by 10%
- Coordinated daily cash reconciliation in high-volume location
- Increased company revenue by 30% over 5-month period by selling various investment products.
Cashier
FIESTA MART
08.2016 - 12.2018
- Maintained organized and clean customer areas by completing daily recovery checklists
- Operated cash register for cash, check and credit card transactions with 100% accuracy
- Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
- Checked prices for customers and processed items sold by scanning barcodes
- Restocked, arranged and organized merchandise in front lanes to drive product sales
- Counted cash in register drawer at beginning and end of shift
- Reviewed weekly sales circulars and monitored price changes
- Mentor new team members on registers, meeting customer needs, maximizing group performance and maintaining high satisfaction with customers
- Checked identification for proof-of-age and refusing alcohol sales to underage customers.
Education
High School Diploma -
TexansCanAcademy
Dallas, TX06.2017
Skills
- Complaint resolution
- Good listening skills
- Recordkeeping strengths
- Computer proficient
- Quality assurance controls
- Organizational strengths
- Customer Service
- Sales
Timeline
Store Manager
Freeway Insurance
11.2023 - 05.2024
Store Manager
TitleMax
04.2023 - 05.2023
Delivery Driver
Amazon
10.2021 - Current
Loan Advisor
Bridgecrest Financial
09.2019 - 11.2021
Customer Service Representative
FAMSA
09.2018 - 09.2019
Cashier
FIESTA MART
08.2016 - 12.2018
High School Diploma -
TexansCanAcademy