JoLinda Henrickson
New London,WI
Summary
With over 30 years of experience in the medical and dental fields, I possess a diverse background encompassing contracting, management, sales, directorship, department head roles, finance, and customer service. Throughout my career, I have developed expertise in financial management, leadership, and achieving positive sales outcomes. My unwavering commitment to delivering exceptional service consistently yields optimal results for all valued customers.
Overview
2025
2025
years of professional experience
Work History
Contract Manager Specialist
OptumServe/LHI
01.2010 - Current
- Contracted for all contracts at UHG/LHI/Optumserve
- Contracts that include Medical and Dental: VA CCN/VBA/Commercial/RHRP/USPHS/Mepcom/WTC
- Currently helping Commercial Dental by contracting and performing special duties from Manager
- Lead the USPHS network build
- Held and maintained WTC and Mepcom
- Jedi, SME, and Mentor
- Multiple years being one of the top contractors with success at lowering rates
- Assigned several different projects beyond contracting tasks from Managers
- Cleanup projects - E-Contracting, deferred providers
- Headed several projects successfully and completed them on time.(example RHRP NDA retrieval)
- Advisor on new setups, processes, and training
- Developed strong relationships with internal and external clients fostering mutually beneficial partnerships.
- Advised on improving efficiency for contract management processes through my years.
- Achieved successful contract negotiations by thoroughly reviewing and analyzing areas.
- Successfully managed high volumes of contracts while ensuring accuracy.
- Trained new staff to keep team efficient and prepare team members to effectively handle demands of contracting.
- Enhanced transparency in the contracting process by creating user-friendly templates and guidelines for co-workers.
- Proactively identified potential contractual issues, addressing them before they escalated into more significant problems.
- Reduced costs for the organization by effectively negotiating favorable contract terms with providers.
- Management and issued regular tracking reports covering current status.
- Resolved contractual disputes in a timely manner.
- Collaborated with cross-functional teams to develop comprehensive contract strategies aligned with company objectives.
- Enhanced communication and collaboration with providers, ensuring contract requirements were clearly understood and met.
Senior Benefits Coordinator - Management Position
United Health Care
01.2010
- Documented their medical histories
- Managed various general office duties such as answering multiple telephone lines, completing insurance forms and mailing monthly invoice statements to patients
- Provided patient education
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Streamlined benefits enrollment process for improved accuracy and reduced administrative workload.
Office Personnel - Management Lead Position
Nelson Global
01.2007
- Worked in the office maintaining paperwork for shipping, inventory, and A/R
- Achievements while at Nelson's: helped in creating new spreadsheets for both Paint & Pack and Shipping to help smooth and streamline the process of paperwork thus reducing lag time and increasing production
- Created system changes to help in shorting and smooth the process of discrete jobs procedure in the Paint & Pack area
- In the shipping department, I created procedure checklists and system changes to help in correcting issues in Shipping
Client Manager and Sales Agent - Management Position
State Farm Insurance
- 12.2008
- Closed an average of 11 new sales per week
- Evaluated leads obtained through direct referrals, lead databases and cold calling
- Finalized sales and collected necessary deposits
- Delivered exceptional customer service by proactively anticipating client needs and providing tailored solutions.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Partnered with business leaders to deliver services that support company objectives and consistent with corporate values.
- Managed a diverse portfolio of clients, ensuring optimal results by tailoring strategies to individual needs.
- Maintained client files with sales contracts, records of client interactions, client notes, and other information.
Department Head - Manager
Cedar Falls Health Care Center
07.2002 - 03.2007
- Administered compensation, benefits, performance management systems, and safety programs
- Analyzed and modified compensation and benefits policies to establish competitive programs and ensure compliance with legal requirements
- Coordinated work activities of subordinates and staff relating to employment, compensation, labor relations and employee relations
- Reconciled discrepancies between accounts receivable general ledger account and accounts receivable trial balance account
Education
Business License - Sales, Business ethics
Pearson Vue
Iowa City, IA01.1996
Business Associate Degree - Business Management, Computer Skills, Employee Relations, Customer Service, Psychology, English, Accounting /Budgeting
Hawkeye Community College
Waterloo, IA04.1995
Nursing/CNA - Several nursing courses completed
Hawkeye Community College
Waterloo, IA10.1994
Skills
- Sales/Contracting Accounts Medical/ Dental/DME
- Customer service-oriented
- Planning and development
- Legal Compliance
- Cost Control
- Process Improvement
- Relationship Building
Planning, Negotiation, and Prioritization
Staff Management
Administrative Management
Problem-solving abilities
Reliability
Accomplishments
2024 achievements already
*Heading/organizing VBA sessions
*Doing Honing Skills meetings for Dental and Medical contractors that want to hone their sales skills.
*I was in a Pilot group to help streamline and help contractors to reach their metrics
*I am in the management-data group to help numerous issues and give changes that will hopefully help with changing things for the better.
*I pull stats weekly for Dustin for our meetings
*I work with Relations daily. I do not have the title for SME for Relations but each and every day I work with them. Helping them figure out things.
*I have wrote more than one work instructions this year to help people/departments
*I help other departments with issues, A/P, Training, and credentialing.
*I have created/helped power point presentations.
*I brought on practitioners for mobile units
*I brought on practitioners for advisory board.
*I handle 95% of Mepcom
*I handle all of the retentions. Retentions- out 52, I lost 18. That is a success is 66%
*I help contracting for all 4 regions and harder areas.
*I participate with all PODs as much as I can.
*I am participating in the Data Management Process meeting
*I have completed and doing Management Conference training.
*I actively work Mobile Units and Advisory Board
*Help with Audits
*Collect data/stats for meetings
*Gave ideas regarding several things. IE CCC and OTM
*Worked with Training.
*Did a presentation that created high praise.
*Helped as a SME to my team and other departments
Timeline
Contract Manager Specialist
OptumServe/LHI
01.2010 - Current
Senior Benefits Coordinator - Management Position
United Health Care
01.2010
Office Personnel - Management Lead Position
Nelson Global
01.2007
Department Head - Manager
Cedar Falls Health Care Center
07.2002 - 03.2007
Client Manager and Sales Agent - Management Position
State Farm Insurance
- 12.2008
Business License - Sales, Business ethics
Pearson Vue
Business Associate Degree - Business Management, Computer Skills, Employee Relations, Customer Service, Psychology, English, Accounting /Budgeting
Hawkeye Community College
Nursing/CNA - Several nursing courses completed
Hawkeye Community College
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