Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Joline Aquino-Castillo

Las Vegas,NV

Summary

As a Customer Service Representative in many industries, I possess excellent oral and written communication skills, active listening abilities, and analytical problem-solving skills. I strive to enhance every customer's experience by displaying service-oriented behaviors, understanding their needs, and providing customized solutions to build their loyalty. My strong organizational skills, excellent time management, and problem-solving abilities make me a hardworking and passionate employee who is eager to secure an entry-level representative position. I am actively seeking a full-time job that challenges me professionally and allows me to utilize my interpersonal skills to help the team achieve the company's goals.

Overview

11
11
years of professional experience

Work History

Food Server

Dennys Restaurant
10.2020 - Current
  • Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
  • Restocked supplies during downtime to continue meeting customer demand for products and services.
  • Practiced good time management to deliver customers' prepared orders quickly and accurately.
  • Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
  • Cultivated warm relationships with regular customers.
  • Explained menu items and suggested appropriate options for food allergy concerns.

Call Center Representative

Consumer Attorney Marketing Group
08.2018 - 10.2020
  • Responded to customer calls and emails to answer questions about products and services.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.

Warehouse Associate

Amazon
12.2016 - 08.2018
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Worked safely around moving machinery.
  • Assembled orders and packed items for shipment, conveying orders to shipping personnel
  • Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles

Crew Member

Taco Bell
06.2013 - 12.2016
  • Worked front counter, drive-thru, and other areas.
  • Worked well with teammates and accepted coaching from the management team.
  • Took orders, prepared meals, and collected payments.
  • Collaborated with team members to complete orders.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Accurately operated cash register to process customer payments.

Education

Associate in Business Administration - Business Administration

Northwest Career College
Las Vegas, NV
05.2025

High School Diploma -

Durango High School
Las Vegas, NV
06.2015

Skills

  • Account Updating
  • Customer Relationship Management
  • Call Control
  • Quality Assurance
  • Data Entry
  • Dining Area Maintenance
  • Order Verification
  • Guest Relations
  • Food Handling

Languages

Tagalog
Native or Bilingual

Timeline

Food Server

Dennys Restaurant
10.2020 - Current

Call Center Representative

Consumer Attorney Marketing Group
08.2018 - 10.2020

Warehouse Associate

Amazon
12.2016 - 08.2018

Crew Member

Taco Bell
06.2013 - 12.2016

Associate in Business Administration - Business Administration

Northwest Career College

High School Diploma -

Durango High School
Joline Aquino-Castillo