Joline Carraway

• Developed and maintained positive relationships with clients through professional communication
• Safeguarded clients'' privacy by adhering to HIPAA regulations and maintaining strict confidentiality.
• Evaluated soft tissue conditions, muscle strength, and range of motion to develop tailored treatment plans.
• Coordinated with medical professionals, including doctors and physical therapists, to ensure comprehensive patient care.
• Applied targeted techniques based on individual patient needs to enhance therapeutic outcomes.
• Conducted sessions ranging from 30 to 60 minutes per client.
• Treated approximately 30 patients weekly, following doctor's orders to support recovery and wellness.
• Created and maintained a comfortable and ethical environment to promote open dialogue between patients and staff.
• Provided care for clients with mental, physical, or mobility impairments.
• Adapted to working with a diverse spectrum of clients, including those with special needs. Fostered a positive atmosphere contributing to patient awareness and improvement.
• Safeguarded clients'' privacy by adhering to HIPAA regulations and maintaining strict confidentiality.

Detail-driven Administrative Specialist with a strong command of high-speed data entry, critical analysis, and quality control, particularly in sensitive financial processes. Proven expertise in verifying banking information and signatures with impeccable accuracy to ensure compliance, reduce risk, and support audit readiness. Adept at navigating digital systems while maintaining sharp attention to detail under tight deadlines. Known for catching inconsistencies before they become costly issues and streamlining workflows for operational excellence.

• Handled confidential documents and improved mail/package workflows with both manual and automated tracking systems.
• Provided exceptional customer service, resolving concerns promptly and professionally to boost satisfaction.
• Improved document handling, implemented efficient filing systems, and ensured compliance with financial data accuracy and audit readiness.
• Increased office efficiency through streamlined filing systems, document management
• Ensured financial accuracy by verified account information, processed transactions, reconciled records and created reports
• Aided in onboarding, maintained client records, processed benefits, and supported benefits efforts.
• Utilized advanced software tools for data entry, document management, and digital workflows to enhance operational accuracy.

Retirement Services Specialist provides guidance on retirement plans, educated clients on financial options, and assisted with plan updates during and after enrollment periods.

• Guided clients through retirement plan options and changes, especially during enrollment periods
• Educated clients on available options, opportunities, and risk management
• Developed personalized financial plans and budgets tailored to individual goals
• Ensured compliance by auditing retirement accounts and adhering to regulatory standards
• Managed sensitive data with discretion and followed strict privacy protocols
• Improved operational efficiency by streamlining processes and reducing turnaround times
• Delivered training for new employees and engaged in ongoing professional development
• Collaborated with cross-functional teams and external partners to deliver optimal service
• Researched and educate clients on changes affecting investments
• Consistently met or exceeded performance goals, earning high client satisfaction

Experience in automated script maintenance, data collection, billing issue resolution, quality assurance testing, and fraud analysis. Demonstrated expertise in investigating identity theft claims, communicating with clients regarding billing discrepancies, and implementing process improvements utilizing methodologies such as Six Sigma. Proven track record of success

• Successfully ran and maintained automated scripts, ensuring seamless operations.
• Expertly collected and manipulated data from multiple databases, presenting information to both technical and non-technical stakeholders.
• Verified the accuracy of price plans, products, features, billing, service plans, network switches, equipment history, and contracts.
• Developed, identified, and implemented strategic opportunities to prevent revenue leakage.
• Developed solutions to billing issues and collaborated with systems design to implement new features.
• Documented procedures to streamline processes and provided cross-training improvements.
• Identified risks and recommended solutions to mitigate operational and financial impacts.
• Conducted test case generation, execution, and defect logging, and performed quality assurance testing.
• Acted as a point of contact for internal and external clients to understand billing issues and system defects.
• Led process improvement initiatives via QMS and Six Sigma, developing and documenting methods and procedures.
• Investigated complaints and claims of identity theft, analyzed the legitimacy and accuracy of collected data, and identified fraud trends to implement preventative methods.
• Managed inbound and outbound calls regarding delinquent accounts, issued credits, took payments, and advised on bill statements.

• Investigating complaints and claims of identity theft.
• Communicate aspects of collecting, reporting and documenting claims of identity theft.
• Analyzing the legitimacy and accuracy of data collected.
• Use of various search engine tools to do a detailed analyst of fraudulent claims before and after activations.
• Utilizing multiple applications querying previous reports and updating necessary data of findings.
• Verification of fraud alerts and tracing customer’s for contact.
• Identify previous and new fraud trends, create solutions to reduce error and implement preventative methods.
• Job Specifics:

• Inbound/Outbound calls about delinquent accounts, accounts written off or in outside collections status.
• Issue credits take payments and recommend needed provisioning to retain service and customer satisfaction.
• Update collection agencies.
• Research payment request.
• Advise on bill statement and answer customer inquiries.
• Act as a team assistant who relieves management by assisting reps in escalations.
• Work across broad spectrum of customer service management operation systems.
• Job Specifics:

• Manages warehouse inventory, customer request forms, drivers scheduling of delivery - pick-up of merchandise and answers customer inquiries regarding orders and timetable.
• Dispatching in a fast-paced office environment scheduling pick-up and drop-offs.
• Indoor, fast-paced, pressure-filled work environment with changing
• Responds to customer, vendor and contractor inquiries to process work orders and price quotes.
• Complete all customer request forms and process payment due dates in the system.
• Dispatched for state and regional areas while training new employees on procedures and software.
• Navigate system to ensure product availability and update inventory.
• Ensure deadlines are met and tracks daily incoming and outgoing orders.
• Monitor and track orders and deliveries.
• Job Summary
• Job Specifics: